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Cisco ISE Express Now Offers Enterprise Guest for Less

ISE express

It’s a familiar scene – people sitting in a coffee shop or waiting room, fiddling with their mobile phones – punctuated by a single question. “Do you have Wi-Fi?”  As Wi-Fi has become ubiquitous in everyday life, customers have come to expect some level of access when visiting businesses – from coffee shops to hospitals, from waiting areas to public parks.

Guest access has becomes an essential – almost required – service for practically every business, and, as technology has advanced, their guests expect easy access and a fast connection.  Often times, such services present a pricey proposition to many smaller organizations and cost-conscious institutions.  In response to this, the Cisco ISE team is pleased to announce the release of Cisco ISE Express, a comprehensive licensing bundle that offers Enterprise-level guest services – including hotspot, sponsored and self-registration portals – and RADIUS/AAA for access at an aggressive, entry-level price.

ISE Express is a complete package for guest access, and it’s fast and easy to get it up and running in your network.  The bundle includes Cisco Identity Services Engine (ISE).  Base licensing for 150 endpoints, an ISE virtual machine, unlimited access to the ISE Portal Builder, a web-based portal customization tool, and a quick installation guide. Cisco ISE includes native design capabilities that allow you to quickly design a portal by adding images (e.g., logos and banners) and selecting a color theme to match a corporate brand. Included with ISE Express is unlimited use of the ISE Portal Builder, a web-based tool that allows users to create highly customized portals in 17 different languages with a suite of 10 designer templates that are easily customizable and easily exportable to Cisco ISE. Read More »

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Evolving from Customer Service to Customer Collaboration

Like many people, I’ve raised my expectations of the products I use and the companies with which I do business, both personally and professionally. As my choices of vendors have expanded, so have the criteria by which I measure them.

At one point, the smallest price tag won the battle. I didn’t always get the best result, but I saved some money. I can get a whole lot more store-brand ice cream for my dollar, but it’s never as good as Ben & Jerry’s New York Super Fudge Chunk. Never.

Product quality, convenience, brand reputation, price, previous experience, are all in the mix. Increasingly, customer service is taking a greater role. I want to work with companies that want to work with me.

Collaboration technology gives you more avenues to interact with and serve your customers. Make it easy to be your customers. The efforts are worth it. In a new white paper, titled “Turning Customer Service into Customer Collaboration,” ZK Research says “the time is now for companies to use collaboration tools to evolve customer service.” Read More »

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