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Identifying a Caller's Location for Emergency Response

If someone in your corporate building makes an emergency call, will responders know where to go? Years ago a phone was always in one location, and the phone number was as good as an address for identifying where you were. With IP telephony features for mobility, and with software phones that travel with your laptop, it can be hard to identify the physical location where a call is coming from.

At Cisco, we use several approaches to providing the right location information for emergency response. And we’ve learned how a simple portion of our dial plan can have a dramatic and painful impact on our Emergency Response system. You may find these ideas helpful for configuring emergency calling and response capabilities at your own sites.

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