With the proliferation of applications across the enterprise – LAN, WAN, and data center – the need to optimize applications across wide area networks is greater than ever, and performance becomes the new vanguard in network and service management. As the borderless enterprise takes hold, with distributed workers and branches collaborating over video, mobile, and other multimedia applications, enterprises are looking for service providers that can help improve the user experience with quality of service (QoS) guarantees. This means service providers need to have the ability to deliver end-to-end performance assurance and management of applications using application performance management (APM), optimization and acceleration solutions like Cisco Wide Area Application Service (WAAS).
Enterprises today are grappling with increasing complexity in their applications environment, and with server sprawl in their data centers. Let’s consider a global pharmaceutical company. It has numerous IT applications, such as the corporate ERP system, R&D, supply chain management, and FDA-related compliance applications. The corporate HQ is in Bonn, Germany; the R&D center is in Bern, Switzerland; and the distribution centers are in Salt Lake City, USA, and Sydney, Australia; while the compliance center is in Portsmouth, England. The problem is that with users and applications spread across the globe, round-trip latency and sub-optimization are constant headaches. What the enterprise needs is the capability to assure performance across the WAN, from end to end. This is the gap that legacy service providers, who currently focus only on fault and availability metrics, fail to bridge, thereby losing customers.
The answer to this problem is twofold. First, it lies in building a system that provides enterprises with end-to-end visibility of applications across the LAN, WAN, and data center (APM); and second, it requires implementing a set of capabilities the service provider can invoke to assess, deploy, right-size, and proactively operate customer networks. T-Systems has achieved just that by pioneering a complete suite of innovative service offerings built on the Cisco WAAS solution and the monitoring suite of NetQoS, a Cisco APM partner. This leading-edge offering helps customers benefit from enhanced WAN performance end-to-end and acceptable levels of application delivery.
The T-Systems modular offering includes ICT Analyze which offers one-time diagnosis of application delivery requirements and consulting for an ICT strategy, ICT Monitor for day-to-day application performance management, and ICT Optimize for managed deployment of Cisco WAAS. In combination, these offerings accelerate the speed of data 20-to-50 fold, making it more economical for enterprises to centralize IT and guarantee access to applications regardless of location. Today, a substantial number of T-Systems customers use NetQoS products to monitor and improve application delivery across their networks.
With Cisco Managed WAAS, T-Systems has a number of strategic benefits:
- It allows T-Systems to shift the discussion with customers from product to architectural and business benefits.
- With application visibility, optimization, and control capabilities, T-Systems strengthens its position as an ICT service provider with real end-to-end performance and management capabilities. It can provide higher-value services, such as video, TelePresence, unified communications, and software-as-a-service, which is part of its managed services portfolio, with greater efficiency.
- In addition T-Systems can now offer their customers an optimal solution to support their roadmap towards new services like video, collaboration, virtualization, and compliance.
To find out more information about the T-Systems APM offering, please visit http://www.t-systems.com/apm
To learn more about how service providers can benefit from Cisco APM services, please visit http://www.cisco.com/en/US/netsol/ns670/networking_solutions_solution_category.html