There’s a tremendous opportunity for managed services in the small to medium-sized business (SMB) market — Rick knows that SMB’s want to do business, not Information Technology (IT)!
Hardy Lipscomb interviews Will Scott at 2007 Cisco Powered Marketing Summit in Monterey, CA.
Jeff’s experiences are quite aligned with my own, most recently in Ethiopia this past August 2007 for the World Information Technology Forum 2007 (Witfor 2007), see also.I noted a passionate discussion from both government and IT leaders in Africa to explore how technology can be used to stimulate collaborative wealth (education, closing skill gaps, jobs, e.g. pulling cottage industries and so on). I have had the honor and pleasure, to have met great colleagues during my session in Ethiopia; some of whom are preparing to meet in Kigali, Rwanda next week for”Connect Africa.”Cisco has been quite active on the education level, at least via its Network Academy Program in Africa, as noted here and here.In short, it’s not about spelling”IP NGN” but rather collaborating with African leaders in creating models for these deployments, which will benefit African nations ultimately.I will continue this dialogue at the Third Global Knowledge Conference, December 11-13 2007, to be held in Kuala Lumpur, Malaysia.So stay tuned!
Anticipating market direction and innovating for the future can yield big results. In my earlier post, I emphasized how service providers, in order to become experience providers, need to follow the ABC’s: Adopt a Connected Life, Boldly innovate business models, and Change the equation. This entry will focus on boldy innovating and will highlight several providers in the US market. 15 years ago, Comcast was just a cable company delivering video. But in the past several years, Comcast has made big bets on triple play offerings to include high-speed Internet access, digital video and digital voice. As a result of its desire to innovate and transform its entire business model, Comcast has produced excellent financial results and grown its subscriber base. In its July earnings report, over 670,000 digital voice customers were added in Q2 alone, with over three million digital voice customers added in two years. Comcast CEO Brian Roberts said earlier this year:”-we’re providing customers with superior products in a compelling triple play package that is clearly driving growth-we continue to be very bullish about the future and expect the strength and momentum of our business to continue to deliver this kind of growth for years to come.” Read More »
Perception of sub-Saharan Africa is often based on western media reports. Rwanda’s genocide, Ethiopia’s famine, wide spread poverty, corruption and crime are all perceptions that we carry with us before visiting many of these Africa countries. This was not my first trip to Africa; I had already been to Kenya and Tanzania on a family safari in the summer of 2006 so I knew a bit about where I was going. As you can imagine, visiting Africa on a family safari is much different than visiting Africa on a business safari. During the first two weeks of October, I visited seven countries and engaged with Ministers, Regulators and Service Providers in which we discussed a variety of issues facing their countries. In contrast, instead of observing what the media perception describes, what I consistently heard from each of these leaders was a vision for the future, a vision that included the need for wide spread availability of voice and data communications for their entire nation. A vision that is based upon the belief that access to information is an essential component of a stable, knowledge based society. The African leaders that I visited with are passionate about the role ICTs will play in providing access to information and distributing knowledge throughout the population. You could see it in there eyes, and hear it in their voices, these leaders will not stop until their vision is fulfilled and everyone who wants access to information can get it. Read More »