Yesterday, Bill Skeet posted an update on a list of improvements we’ve made to the main support experience on Cisco.com. In a related effort, we’ve also been working on some simple but important updates specifically for small business, and have just re-launched a Small Business Support and Resources page at cisco.com/go/smallbizhelp. Some features of this new page:

• Highlights the Small Business Online Chat Support option
• Phone support hyperlinks direct customers and partners to appropriate Support Center based on product
• Community support hyperlinks direct customers and partners to appropriate Support Community based on product
• Provides customers and partners with advice to expedite their support calls
• Calls out ‘how to purchase options’ for customers and unregistered partners
• Provides links to Open Source information
• Go URL shortcut (cisco.com/go/smallbizhelp) – easy for customers and partners to remember and easy to include in docs and correspondence
• Fast search ‘recommended content’ already in place for this page

Let us know how you like these updates, and enjoy!

Tags: support, usability, webexperience