The Cisco.com Support site received some good news in the past week.
On May 7, Cisco was honored – for the ninth time – by the prestigious “Ten Best Support Sites” award from the Association of Support Professionals (ASP).
On May 9, Cisco was awarded the 2012 Technology Services Industry Association (TSIA) STAR Award for “Best Online Support” for the fourth year in a row.
An industry-leading support website is the perfect complement for Cisco’s world class products. These distinctions validate the value inherent in Cisco.com support for our customers and partners.
We’re proud that the Cisco Support Website continues to distinguish us in the industry, and remains the resource that 3 million unique monthly visitors rely on to resolve technical issues without engaging an engineer.
But we’re not satisfied.
More improvements are underway to simplify and personalize our online support experience. Starting this weekend, the support site is introducing new capabilities on the support home page for customer and partners to accelerate repetitive tasks such as downloading software, viewing the status of support cases and visiting product support pages.
Check out the updated Support Home Page today and let us know what you think!