A few weeks ago, the Support Mega Menu was updated on our 6 international support websites and 18 Latin American websites. This update brought the design and organization of the US Support Mega Menu that has proven to be extremely well utilized by our users since it was introduced last May.
The Support Mega Menu provides quick access to some key support destinations including links to the most popular product categories, links to popular downloads, and links to contact Cisco technical support and to open a support case. It also allows the user to search for product information or downloads directly, with more robust search capabilities. These benefits are now available to our global audience.
Below is an example of the support mega menu on the Japanese site:
These updates required a great deal of cooperation across functions within Cisco including our Services, Marketing, IT, and global TAC teams.