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Digital and Social

It’s been a whirlwind week for the Cisco Social Media Business Group. We completed a 2-month, internal core course series, that included over 30 introductory to advanced level offerings for employees. And we held our first @CiscoSocial #smtraining Twitter chat with @petra1400, @christyjpark,  and myself (@elhoust) just yesterday! We appreciate everyone’s participation and insights!

Building on our initial training blog post, Twitter chat framing, and 13 tips and tricks post,  here are some of the interesting key takeaways.  For those that would like to access the #smtraining Twitter chat transcript, here is a handy link.

@CiscoSocial #smtraining Twitter Chat Key Takeaways

While starting a social media training program can feel like a daunting task, with the proper analysis, planning, goals, and support, it can make a large difference in the way employees use this communication channel for both their own use and for the brand’s overall reputation!

Let’s keep the conversation going using the #smtraining hashtag. Share your insights with us!

And do you have other topics you would like to discuss in an upcoming @CiscoSocial #smtraining Twitter chat? Post your ideas in the comments section of this blog entry. We look forward to your feedback!

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2 Comments.


  1. This blog is really a great source of information for me. Thank you for giving me such important information.

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