On the Cisco.com team, we’re often asked by colleagues in other companies “what are you doing with Web 2.0?” The answer depends in part on how you define Web 2.0. At Cisco, we include a wide range of elements, like user participation, engagement, user-generated content, short-form videos, and a mobile platform. We’ve made a concerted effort to include these in Cisco.com over the last year. Some of the efforts have been quite successful, and we’ve learned a lot in the process. One key thing we’ve learned about Web 2.0 features is that it’s important to integrate them into the total experience. Cisco.com is a large corporate website that serves many purposes for many different audiences--customers seeking pre-sales information, others looking for post-sales support, analysts seeking financial data, and/or press seeking the latest news ASAP. It’s a site that inherently has many purposes. I think about it as a manifestation of the entire company online, communicating to and with the market. So, when we can use 2.0 devices to improve communication, integrated within the overall experience, we’re going to be all over it. Here are some of the more popular 2.0 elements we’ve integrated into our pages: Read More »
This is a new blog about Cisco.com, from some energetic members of the Cisco.com team.Cisco.com is comprised of around two million total pages, covering 6,000 products in 470 families in 18 categories (with 20,000+ product-related pages alone). Our sites sport hundreds of embedded videos (a number growing all the time), countless podcasts and subscription videos on many interesting topics, and scads of technical discussions. And, there are 74 country sites… hosted in 35 languages. As you can imagine, there are some mighty challenges to running a web site like this and keeping the design and content fresh: We’ll be writing about these, and we’ll give you some ideas about how to solve similar design and development puzzles you might have on your own web sites. Some of the things we’re planning to write about are: — All of the continuing improvements we’re making to the Cisco.com site (so you can keep track and make sure you’re not missing anything) --Behind-the-scenes notes about how we design and develop things with you in mind --Trends on the web, especially around the human network and user experience --Periodic sneak previews of early beta features on Cisco.comPlease feel free to chat with us via the comments on this blog, and via your continuing comments into the web sites. We’re listening!
For those of you who will be on the left coast, we strongly encourage you to attend the Virtual Worlds 2007 Conference and Expo on October 10-11 at the San Jose convention center. We have the honor of presenting alongside some very smart people in industry like Jeff @ Amazon, Cory at Multiverse, Ron @ Proton Media, Edward Castronova, Ian Hughes @ IBM, Christian and Reuben from Millions of Us, Tony O’Driscoll, Jerry Paffendorf, Paul and Matthew @ Intel and the unstoppable Ren Reynolds. The last VW Conference in New York in March was an excellent event that was standing-room-only.We’ll be kicking off the second day of the conference with a keynote presentation on getting serious with virtual worlds as a collaboration technology for businesses. We also will be hosting the attendee lounge, so please stop by and say hello, lounge, and enjoy the free drinks!
I will start with a quick introduction of myself, as I’ve not yet posted to the blog until now. I am Randy Sisk, another one of those Technolgy Center folks working in networked virtual environments. Most of my efforts are centered on Cisco’s use of Second Life as a platform and environment for engaging with our customers, partners and other interested parties. As a result of this, a good deal of my time is spent in Second Life and facilitating Cisco groups and employees in accessing and utilizing SL. Having looked at and used several virtual worlds, I’ve noticed that acceptance and adoption are in part a function of how easy it is to get the tool running and then to be able to utilize basic features. Read More »
After adding some new stamps to my passport last week, I was reminded of a blog entry I wrote several months back about the frustration of not being able to move between worlds without the equivalent of a strip search, or a complete disrobing. We give up our names, our possessions, our reputation….you name it. Read More »