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Cisco New Support Wiki

We just released a wiki for our partners and customers to add their wisdom and learnings on top of Cisco’s documents. This augmentation of knowledge gives our user community a medium to share knowledge and improve their overall effectiveness. Read More »

My Dog is in Network World (but the Support team deserves the biggest tail wag!)

Thanks to Brad Reese at Network World Blogs for the kudos on our recently updated support area and for including a picture of my dog and me on the web site. It’s an honor!In the interest of full disclosure, I should point out it wasn’t my dog (or even me) that did the bulk of the work in redesigning the Support area, though we were cheering the team along all the way. Read More »

Gaming, Alternate Reality, the Metaverse and Emoting Avatars

For those of you who missed Harvard Business Review’s ‘Breakthrough Ideas for 2008’ in February, they managed to aggregate four very salient articles around the ‘gamer disposition’, Alternate Reality games (ARGs)in the workplace, the emerging ‘metaverse’, and the future of emoting avatars. Here is the link. Combined, they present an excellent leading-indicator of the future of the virtual workspace. Be sure to check it out.

Nice Dissection of’s New Support Area

Web analysts SiteIQ have some nice comments about’s newly designed support area, which they hail as an IT industry best practice. Read More »

I wish I spoke more Chinese…

But I still love the Cisco China Human Network section, which I think is very creatively produced…HNCN.jpg