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And in case you can’t get enough Cisco user experience

I should probably mention also that I am teaching a full-day course at this year’s Nielsen Norman conferences about using consumer web design techniques for corporate and B2B sites. So, you can see Cordell in San Francisco at MX (April 20-22), or Martin in New York (April 11th) or London (May 23rd) or San Francisco (June 20th) at Nielsen Norman.

Good Web Coding Advice

We on the Web team are enjoying this “Design Code” video on YouTube. Nicely done and somewhat more enjoyable than reading a W3C manual! Read More »

Wikinomic Scoblization Coming To You!

Here is a really interesting online panel coming this next week via the Cisco Interaction Network: It’s called “Applying Web 2.0 to Your Business” and features Wikinomics coauthor Don Tapscott, FastCompany.TV Director and famed business and technology blogger Robert Scoble, Social Computing Analyst Jeremiah Owyang, Forrester Research, and WebEx Connect Senior Director David Knight.It’s Thursday April 3rd, 1 PM EDT / 10 AM PDT / 1700 UCTThere’s more online at the Event Sign-up Site

Cisco New Support Wiki

We just released a wiki for our partners and customers to add their wisdom and learnings on top of Cisco’s documents. This augmentation of knowledge gives our user community a medium to share knowledge and improve their overall effectiveness. Read More »

My Dog is in Network World (but the Support team deserves the biggest tail wag!)

Thanks to Brad Reese at Network World Blogs for the kudos on our recently updated support area and for including a picture of my dog and me on the web site. It’s an honor!In the interest of full disclosure, I should point out it wasn’t my dog (or even me) that did the bulk of the work in redesigning the Support area, though we were cheering the team along all the way. Read More »