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I Love Genuine Video

February 15, 2008 at 12:00 pm PST

First, let me admit that of course I am very fond of the talking Cupid and Easter Bunny.But, for genuine customer interaction, my favorite video of the week is of Security Technical Marketing Engineer Tom Fulton. Tom is answering a customer’s question (via video) about security features on the Cisco 1800 Series Integrated Services Routers:VideoComment-small.jpg Read More »

Jumpsuit Guy: Representing User States

February 11, 2008 at 12:00 pm PST

Today’s hero for our Web design group is Jumpsuit Guy:

AnonJumpsuit.jpg Jumpsuit Guy solves a tricky problem that most Web groups have: How do you plan out different states for personalization and entitlement or priviledeges? To understand how people use your site, you need a model like a flow diagram or site map. But to represent personalization or entitlement states, you need to show different users and their various states (anonymous, known but not authenticated, authenticated with basic privileges, authenticated with various special privileges).

Usually, such states are shown in a matrix — which is fine, but it’s hard to combine a matrix with any kind of normal model showing how users travel through steps in using the web site. Enter Jumpsuite Guy. Read More »

More on Search Improvements

February 8, 2008 at 12:00 pm PST

A while back we posted an entry about the wonderful new search, which is currently in Beta and which I heartily recommend trying.Here’s a nice visual overview of the of the features, courtesy our Search gang. Read More »

Degrees of Immersion- Cisco Telepresence

TP 1_002.jpgThere are many different tools today for connecting on a personal level with others. They range from networked virtual environments where people can connect through digital representations of themselves, such as avatars in Instant Messaging, or Virtual Worlds and MMOG’s. These different tools provide different levels of experience and different levels of interaction and immersion between the participants. Cisco Telepresence provides a unique experience for the participants- one that connects them on a personal level in a way that many other tools cannot. Come hear Randy Harrell, Director of Product Marketing for the Cisco TelePresence System Business Unit at Thursday’s Second Life Tech Chat, discuss the Cisco Telepresence System and how it is changing the way businesses communicate internally as well as with other businesses and customers. Join Randy Harrell and the Cisco Second Life team, as he discusses these business transformations made possible through immersive visual communications on Cisco’s TelePresence systems. He will also discuss why Cisco TelePresence is different than videoconferencing. We look forward to an engaging and interactive discussion after Randy’s presentation. See you there, virtually!When: Thursday, February 7th. 12-1 Pacific Time.Where: Cisco’s Virtual Second Life Campus, Bandwidth Stage.’s New Small & Medium Business Area

February 4, 2008 at 12:00 pm PST

We recently revamped our site area for Small & Medium Business, and we think the changes are a nice improvement.Before:smb-site-small.jpg smb-site-2-small.jpg smb-mobility-small.jpgAfter:NewSMBMain-small.jpg NewSMBsolutionshowhelp-small.jpg SMBproduct-small.jpgHere are some details of what we changed and why… Read More »