Early July, we released a new version of the support web site to make the support experience much more personalized. Additionally, we introduced a troubleshooting dashboard where it gathers ALL relevant information and presents them in a single location with an easy to use interface.
Remember the various posts I’ve written about the value of remote online usability sessions? I wanted to take a moment to thank all of our customers and partners for participating in the many remote usability tests we’ve done over the past year. Their participation in these tests of the new features on our site really helps us perfect what we’re doing on Cisco.com, and improves the experience for everyone.And now we have a way for even more folks to help us improve Cisco.com: You can now sign up to participate in future online usability sessions (right from home or work) and get an early preview of new features we are building for the site. Most sessions are short (15 minutes or less), and we also have some longer online and in-person tests.A bonus is that many of the opportunities are paid or involve a thank you gift, so you get something extra in exchange for the few minutes of time you take with us. And, you’ll be making Cisco.com a better place every time. Read More »
I had to share this amusing photo from a Cisco TelePresence meeting we had with one of our design agencies on Friday…Janet, from our Cisco.com design team, was in California. Dan, with the agency, was in Virginia 2,400 miles away. Read More »
Not a week goes by that I don’t get asked by someone about good books or courses about how to improve the user experience for products and web sites. It turns out that User Experience Designer Whitney Hess gets the same requests, and has put together a handy list of books, courses and other resources to get you started on the road to providing a better experience to your customers and visitors. Read More »