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Video Demo: New and Notable on Cisco.com

August 3, 2009 at 12:00 pm PST

Recently, for Cisco Live!, we put together a breezy and informal overview of some of the improvements we’ve been making to Cisco.com. There are a couple of nifty “hidden secrets” featured on this video, so it’s worth a look:(Note that a couple of features we labeled as “Coming Soon” have already gone live in the few weeks since we recorded this for Cisco Live!) Read More »

Design (Not Just Art) on the New Unified Communications Page

July 27, 2009 at 12:00 pm PST

A friend of mine was making a point the other day about the difference between art and design.Paraphrased, it goes something like this:

  • Art is when you make something interesting, touching, inspiring or beautiful.
  • Design, on the other hand, is about solving problems. Design can also be inspiring or even beautiful. But the primary job of design is to make things work. (That’s why it worries me a bit when I hear people say “we’re going to design a better user experience” and then proceed to talk solely about icons and graphics, which are often more art than design.)

Here is a case in point. I like to think our new Voice and Unified Computing pageis nice example of solid design. That is, it solves real problems and addresses real needs of customers. And, there’s beauty and inspiration thrown in for good measure, making it artful as well. Read More »

Virtual Event Key Learnings

July 27, 2009 at 12:00 pm PST

With it being just about a month since the Cisco Live live hybrid event I thought it would be a good time to reflect on what worked, and what did not work. So below is my list of a few of my key learnings with more to come as we continue debriefs and plan for future Cisco Live Virtual activities.image Read More »

Do Great Designs Emerge from a Slow Economy

July 25, 2009 at 12:00 pm PST

Interesting postulation from a recent BusinessWeek post and podcast. Read More »

Revolution in Online Support? Our users think so.

Early July, we released a new version of the support web site to make the support experience much more personalized. Additionally, we introduced a troubleshooting dashboard where it gathers ALL relevant information and presents them in a single location with an easy to use interface.

 

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