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Design (Not Just Art) on the New Unified Communications Page

July 27, 2009 at 12:00 pm PST

A friend of mine was making a point the other day about the difference between art and design.Paraphrased, it goes something like this:

  • Art is when you make something interesting, touching, inspiring or beautiful.
  • Design, on the other hand, is about solving problems. Design can also be inspiring or even beautiful. But the primary job of design is to make things work. (That’s why it worries me a bit when I hear people say “we’re going to design a better user experience” and then proceed to talk solely about icons and graphics, which are often more art than design.)

Here is a case in point. I like to think our new Voice and Unified Computing pageis nice example of solid design. That is, it solves real problems and addresses real needs of customers. And, there’s beauty and inspiration thrown in for good measure, making it artful as well. Read More »

Virtual Event Key Learnings

July 27, 2009 at 12:00 pm PST

With it being just about a month since the Cisco Live live hybrid event I thought it would be a good time to reflect on what worked, and what did not work. So below is my list of a few of my key learnings with more to come as we continue debriefs and plan for future Cisco Live Virtual activities.image Read More »

Do Great Designs Emerge from a Slow Economy

July 25, 2009 at 12:00 pm PST

Interesting postulation from a recent BusinessWeek post and podcast. Read More »

Revolution in Online Support? Our users think so.

Early July, we released a new version of the support web site to make the support experience much more personalized. Additionally, we introduced a troubleshooting dashboard where it gathers ALL relevant information and presents them in a single location with an easy to use interface.

 

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Help Improve Cisco.com Even More

July 14, 2009 at 12:00 pm PST

Remember the various posts I’ve written about the value of remote online usability sessions? I wanted to take a moment to thank all of our customers and partners for participating in the many remote usability tests we’ve done over the past year. Their participation in these tests of the new features on our site really helps us perfect what we’re doing on Cisco.com, and improves the experience for everyone.And now we have a way for even more folks to help us improve Cisco.com: You can now sign up to participate in future online usability sessions (right from home or work) and get an early preview of new features we are building for the site. Most sessions are short (15 minutes or less), and we also have some longer online and in-person tests.A bonus is that many of the opportunities are paid or involve a thank you gift, so you get something extra in exchange for the few minutes of time you take with us. And, you’ll be making Cisco.com a better place every time. Read More »