The Sky is Falling – oh no it’s worse, IPv4 addresses are running out! That was they key message in the latest Cisco campaign that utilized an integrated social media approach to get its message across. Video was the anchor of this high touch campaign which involved the viewers by allowing them to select the ending of the story and drove them to the Cisco landing page. However it was the integrated social media approach that really set this campaign apart and is the type of planning that should go into every social campaign. One key success factor was that they tapped into existing communities – the Cisco myPlanNet campaign (which by the way was the winner for the B2B integrated social media awards last year had a following in the tens of thousands and rather than start a new community the team tapped into this community to spread awareness about the IPv4/IPv6 campaign. Other existing communities on Twitter, LinkedIn and even Cisco’s Support Forum were also leveraged in addition to blogging about it on the Cisco Service Provider blog.
The results – over 50,000 video views in the first three months – the second most viewed Service Provider video of all time after the first four months! It’s no wonder that this campaign was a runner-up in the B2B integrated social media awards category; congrats to EMC for winning first place for their mega launch! It’s also worth mentioning that Cisco did take home the first place spot for the viral video category which I posted about last week – you can read about it here!
To get the back story of this campaign I was able to meet with Stephen Liu, Senior Manager of the Service Provider Marketing team who was yet again the mastermind behind this successful production. Stephen provides an overview of the campaign, shares some of the impressive metrics and ends with some best practices which he believed led to the success of this campaign (hint: humor and tapping into established communities!). Check it out!