This week we’ve been honored to spend time with dozens of Net Vets at the CiscoLive! conference in Las Vegas. Net Vets are folks who have attended multiple CiscoLive shows, and they tend to be heavy users of Cisco.com and hold lots of strong and well-informed opinions about what works well and doesn’t about the site.
Here’s customer Craig Vuljanic participating in a usability study with our expert facilitator Kit Lofgren.
What’s a usability study? It’s where we ask customers to do specific things on Cisco.com based on the tasks they do every day. We watch and learn. Often we find very simple changes — such as using a clearer name for a link or tuning a search result — can make a world of difference in the usability of a task.
We’re also talking 1:1 to many of you attending CiscoLive! about other ways of making Cisco.com the best in the world.