As you’ll remember from Bill Skeet’s post the other day, we recently rolled out a new menu for Support that focuses on the top tasks our customers do on Cisco.com. This menu is available on virtually every page — it’s that little window that appears when you hover your cursor over the “Support” menu link.
Well, web analysts SiteIQ have been watching, and have some very nice things to say in their new blog post about the Support Mega Menu.
My favorite quote in the article hints nicely at the balance we try to achieve on Cisco.com:
“Support is a different animal than marketing. It is truly task-based. More access is key—the quicker the better. That requires functionality, scannability, and a nod towards popularity. This is where Cisco.com gets it—and the gold.”
Congrats to the Support web team for this very nice (and on target) review.