First, let me admit that of course I am very fond of the talking Cupid and Easter Bunny.But, for genuine customer interaction, my favorite video of the week is of Security Technical Marketing Engineer Tom Fulton. Tom is answering a customer’s question (via video) about security features on the Cisco 1800 Series Integrated Services Routers:The neater thing is, this is a video comment back on a question that a customer originally attached to a video! Talk about double recursion!Have a look at the video comments feature we’ve added on some of our product pages.Technorati Tags: Web Video Design Web-Design CustomerExperience

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