Jeff was attending SC’11 (Supercomputing) show in Portland, Oregon last week and the morning after leaving the event-sponsored Alexis Hotel, he received a comment from a staff member at the hotel on his Cisco blog that read the following:
Hi Mr. Squyres,
I was just wondering if you stayed at the Alexis Hotel in Seattle recently and if so, do you think you may have left a pair of pants in your room when you checked out? If so you can let me know if you would like them sent to you and your mailing information. You can also contact the hotel directly at: 206-624-4844.
Have a wonderful holiday!
[Alexis Hotel Staff Member]
Social media has forever changed the way we connect with our customers. There are now multiple avenues for connection. The opportunities for discovery are endless. Companies can respond directly to customers on the customer’s social networks. Companies can locate customers on social media sites through a quick Google search. The example above gives both myself and Jeff a reason to smile and be thankful for the ways in which social media and technology bring us all closer together.
Jeff’s lost item is on its way to him!
Have you ever experienced a similar connection or had something returned to you through social media’s good will? Would love to hear about your story! Share below Happy Thanksgiving!