The folks who run our online programs for our Partners team showed me some interesting charts the other day. They show that Cisco Partners are savings lots of time using My Cisco and My Cisco Workspace. If you don’t know, My Cisco is kind of like a central dashboard that follows you around (as a menu) on Cisco.com, and that also has a full workspace page.
My Cisco is especially popular with Partners, who can access their deals and quotes, find events, check training and certifications and check Partner news – and access all manner of information that previously was locked up in separate tools. Instead of navigating to individual tools for each new task, Partners can go directly to My Cisco Workspace to get this information at a glance on one page.
Almost half of Partners surveyed say they are saving at least 20% of the time they used to spend with online tools – and some save as much as 50% of their time!
My Cisco also has many functions for Customers, too, including an array of support-related capabilities:
- Recent service requests
- Alerts for updates on software previously downloaded
- Products recently viewed or visited in the support area (so you can get back quickly)
- Products and devices that you own or manage (so you can see one-stop documentation, support and alert information)
- Active support notifications
- Network bookmarks available from any system you use
There’s a convenient catalog you can use to choose and customize the functions that you want to keep in your workspace and follow-along My Cisco menu.
To get to My Cisco, you can access the My Cisco menu at the bottom of most every Cisco.com page. And at the top of most pages there’s a convenient shortcut link to My Cisco Workspace.