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	<title>Comments on: A Social Opportunity is Knocking #CiscoListens</title>
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		<title>By: Charlie Treadwell</title>
		<link>http://blogs.cisco.com/socialmedia/a-social-opportunity-is-knocking-ciscolistens/#comment-697665</link>
		<dc:creator>Charlie Treadwell</dc:creator>
		<pubDate>Thu, 20 Dec 2012 13:08:46 +0000</pubDate>
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		<description><![CDATA[Thanks Glen! That&#039;s one of the acceptance criteria for our SCRM pilots: integrating with pre-existing CRM processes whenever possible, never duplicating.]]></description>
		<content:encoded><![CDATA[<p>Thanks Glen! That&#8217;s one of the acceptance criteria for our SCRM pilots: integrating with pre-existing CRM processes whenever possible, never duplicating.
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		<title>By: Glenn Gow</title>
		<link>http://blogs.cisco.com/socialmedia/a-social-opportunity-is-knocking-ciscolistens/#comment-697636</link>
		<dc:creator>Glenn Gow</dc:creator>
		<pubDate>Thu, 20 Dec 2012 04:42:12 +0000</pubDate>
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		<description><![CDATA[What impresses me most about your approach is the integration of different functions. This is often the biggest challenge, not the technology and not the strategy. Keep up the great work!]]></description>
		<content:encoded><![CDATA[<p>What impresses me most about your approach is the integration of different functions. This is often the biggest challenge, not the technology and not the strategy. Keep up the great work!
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