We made some updates to the search experience on Cisco.com recently.

1. Created US Product/Part ID (PID) synonyms – Makes it much easier to find products by Product/Part ID by  suggesting queries related to that PID.  By the way, you guys do a lot of PID searches — this helps make them much better.

Example: Enter PID ‘10000-1p2-1ac’ and search will provide you the option of “You could also try this related product: “cisco 10008 router”

2. US spell checking – Improves your experience by suggesting other queries if the system detects a misspelling.

Example: Enter a misspelled keyword ‘routr’ and search will provide you a “Did you mean:” optional keyword ‘router’

3. Clickable synonyms – Improves your experience by suggesting other similar queries without automatically including them in the search results.

Example: Enter keyword ‘cisco acl’ and have clickable synonym options presented for alternate search results

4. Verb lemmatization – Wait, what?  Oh, that’s the thing that provides results for variations of a word (install, installing, installed).

Example: Enter the term ‘install’ and search will also return results for ‘installing’ and ‘installed’

Enjoy!

Tags: cisco.com, search, usability, webexperience