1. Be prepared for the holidays! While this typically means running out to get extra gifts for unexpected guests, for community managers, you can prepare for the holidays by understanding there will be a drop in participation. With in-laws visiting, holiday door busters and an overwhelming rush to deck the halls, your members have their hands full. Acknowledge this busy season and don’t be disappointed if your dialogue isn’t so lively.
2. Silent Night(s). Community members will most likely be juggling holiday parties, school plays, and vacation days during this busy time. Make sure everyone is on the same page and set some ‘quiet hours’. Alleviate some holidays stress and let them know it’s okay to be offline.
3. Deck the Halls. While members are preoccupied with the hustle and bustle of the holidays, use this time to review your community. Have members been asking for new enhancements? Explore your space and, if you need an update, get it in while members are dreaming of sugar plums dancing in their heads (Hopefully you can do this during #2’s silent night).
4. Naughty or Nice? Which community members made the nice list this year? Take the time to thank those that demonstrated their commitment to the community. At the end of the year it’s great to take inventory and reward those who deserve praise. The My Cisco Community Platform and Cisco Support Forums offers a leader board so community managers can see who’s on top of the nice list.
5. On Dasher, on Dancer, on Prancer and Vixen… As the holidays come to an end, don’t forget to remind your community members that the quiet period is over. Fire up some of your most active members in advance so you know you can start 2011 off to a running off the roof start.