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Use IP Video Surveillance to Gain a Strategic Advantage

Does your business use video surveillance? If not, why not?

It’s funny; when we introduce a product we think we know what it does and how it will be used.  By that I mean we spent time, money and thought looking at what people do at work and how we can make it easier.  When we launched IP Video Surveillance we thought “Cool!  Now people can have their surveillance cameras on the network, they can look at their business from anywhere and we have a storage device that makes it easy to go back to review tapes if you need to.  Wow, we’re awesome!” We had barely considered the possible uses.

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Which Switch Is Right for Your Small Business?

Learn the difference between managed and unmanaged switches to choose the best device for your business

I talked briefly about the advantages of managed switches for your small business network, but in this post I’ll give you more information about both managed and unmanaged switches, so you can decide which is best for your company.

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What is a Channel Partner?

I’ve been with Cisco 11 years.  Sometimes I forget that companies, much like families have their own language.  I can look at my husband at any time and say “Baxter, you ate a whole wheel of cheese?  I’m not even angry I’m impressed!” and he laughs.  He not only knows I’m trying to break the tension, but it takes us back to our first date (It’s a quote from Anchorman, the Legend of Ron Burgandy). Within my Cisco family I can say SBCS and people know exactly what products I am talking about and which products I’m not talking about.  Truth is, those four letters are a complex communication and sometimes we forget as Cisco-ites that we have our own language.

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5 Ways Unified Communications Can Improve Your Customer Service

A few weeks ago, I needed to reorder a faucet kit after the first one didn’t fit. I needed help from the retailer’s commerce site, but I didn’t want to sit on the phone with noisy kids in the background. Instead, I clicked the ‘Live Chat’ button but didn’t expect much. To my great surprise and delight, I was immediately connected to a very helpful customer service agent. After a few minutes, she confirmed my problem with the first faucet, contacted the manufacturer of the new kit I wanted, retrieved the critical measurements, and sent the information to me via email and instant message. Now that’s customer service.

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Get More out of Your Service Provider with Managed Services

Work with your service provider to simplify the technology experience within your business

“Cloud Services” is a broad term you hear tossed all over the place, and there are enough subcategories to confuse you for days; Infrastructure as a Service, Software as a Service, and Platform as a Service to name a few.  But let’s face the facts here; you really don’t care how a service is classified, you just care what it can do for you.  In an earlier article I went through the basics of cloud computing. Now I want to take your knowledge to a deeper level that can impact the operations of your small business by introducing you to “Managed Services.”

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