BBC Biochemical, which manufactures materials for diagnostic and medical research lab testing, shares a facility and communications system with sister company Medical Diagnostics Lab (MDL). Together, they serve customers around the clock and around the world. However, the archaic phone system used by the two companies was hindering their ability to answer urgent calls from doctors and customers. A Cisco unified communications solution helped BBC and MDL improve both customer service and operational efficiency.
Watch the video to learn more!
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Tags: customer case study, small_business, unified communications
A wireless LAN is cost-effective, scales easily, and gives users freedom for increased productivity
Today, many small businesses don’t even bother running network cables throughout their office space. Instead of wiring a network jack for every computer on the network, companies simply install a few additional pieces of wireless networking gear to provide ubiquitous wireless connectivity. After the basic network is in place, namely the switch and the router, it’s a matter of taking four basic steps to build a wireless local area network (WLAN) to connect your users to the Internet.
A wireless network offers many benefits to the small business. It’s easier to set up and access than a wired network, and it scales more simply and quickly when adding new users. Wireless LANs also give employees more flexibility to stay online while moving throughout the office, and guest users can connect to the Internet immediately with just a password. Choosing the best wireless LAN solutions for your business is key to building the right network.
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Tags: networking, small_business, wireless, wireless network, wireless_LAN
These resources can help you decide whether and how to move part of your business to the cloud
Small businesses are adopting cloud services in increasing numbers. It’s estimated that small and medium-sized businesses will spend $11 billion worldwide on cloud computing this year. And 39 percent of small businesses will be paying for one or more cloud services within three years; that’s an increase of 34 percent. Moving some of your business processes to the cloud makes sense—both operationally and financially—but it’s a decision that requires careful consideration.
In this latest installment of our Technology Roundup series, we provide resources to help you determine if moving to the cloud is right for your company and how to ensure a successful experience.
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Guest post from our friends at SCORE
W. Kenneth Yancey, Jr., CEO
Ken Yancey is responsible for developing SCORE’s business plan and vision as well as coordinating national program efforts and all the association’s management operations. He also directs the efforts of the headquarters staff to serve and support the 370 chapters across the country. Prior to joining SCORE in 1993, Ken was Executive Director at the National Business Association. A graduate of Texas A&M University (BBA/Finance), Ken is a recipient of the USA Freedom Corp Award of Excellence, the ASAE Summit Award, and the BSA Goose Creek District Award of Merit.
These days, with technology playing a larger role in small business success, it is important for small business owners to identify cyber security issues and protect themselves from attack. And that’s exactly what SCORE can do through its free mentoring and resources from in the world of cyber security.
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Tags: cyber security, SCORE, small business, smb
You need to consider more than the purchase price when building the network that runs your business
As a small or mid-size business, you need to make your dollars stretch. But when it comes to investing in the network that runs your business, saving money on the purchase price can cost you more over time—at least 20-35 percent over a three-year timeframe. You need to consider the total cost of ownership (TCO) of the equipment you’re purchasing, including implementation, network downtime, and security breaches.
With a tactical network—one that provides simple connectivity—you could end up spending more money on equipment and services to meet the needs of your business. Also, if your network includes devices from multiple vendors, you may spend more time managing and coordinating those vendors and more money troubleshooting problems rather than focusing on running your business. This loss of time and money increases TCO and decreases the value and return on your technology investment.
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Tags: mid-market, right network, small_business, tco, total cost of ownership