Support contracts provide the ultimate peace of mind and help protect your technology investment
Running a small business without a support contract is like performing a high-wire act without a net. If you don’t have the expertise in-house to restore your failed network pronto, you could fall flat on your face with your customers. That’s why you need to be able to call on a team trained to keep your network running smoothly.
A service plan is much more than warranty. Your service contract goes above and beyond a warranty by entitling you to a variety of expert technical assistance resources and online tools to help you quickly solve problems. Certified engineers can provide advanced configuration and deployment support via telephone or online chat—or both—to get your business up and running quickly. Contracts also include ongoing upgrades so you always have the latest and most reliable software versions available.
Here are four ways to get the most out of your service contract:
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Tags: service contract, service plan, Small Business Support Service, small_business
Reduce the risk of compromised company data by securing users’ smartphones
Once upon a time, a mobile phone was just a phone—you made and received calls on it, and that’s all. It posed zero risk to the security of your network or your business. Now, a mobile phone is so much more than just a phone. It’s a personal assistant, a portable game player, a digital camera, and most importantly, a full-fledged computer—and these smartphones definitely pose a security risk. Just like a laptop, smartphones, tablets, and other mobile devices can connect to your network, which means they could compromise your company’s data or leave your network vulnerable to attack from a hacker. You wouldn’t leave employees’ laptops unsecured, so why would you take chances with their mobile devices?
For the most part, the same security measures you ascribe to the computers on your network in the office should also be applied to mobile devices that have access to your LAN. Just like desktop PCs and laptops, all mobile devices need software protection to guard against malware and other attacks. Smartphones and tablets should have a firewall as well as antispam and antivirus software installed, such as the Cisco AnyConnect Secure Mobility Solution and Norton Smartphone Security offering.
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Tags: malware, mobile_devices, security, small_business
Q: My company has been trying to figure out how we can do better at connecting our remote users to our main site, as well as making our other location seem like it’s right next door. Any advice?
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Tags: ask cisco, Cisco Small Business, communications, firewalls, remote, remote users, routers, small_business, switches, unified communications, video, Voice
We saw what happened when William Wallace upgraded to the Right Network, but how about Paul Revere? Equipped with a Cisco Cius tablet and a reliable wireless connection, Paul can quickly communicate the impending British invasion to fellow Patriots. There’s no need for a midnight ride when you’ve got the Right Network.
Watch the video!
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Tags: Cisco, Cius, mid-market, midnight ride, networking, patriots, Paul Revere, right network, small business, wireless
Before you take the leap into unified communications, make sure your top choice will meet business and users’ needs
Despite its inception as enterprise technology, unified communications (UC)—with its convergence of voice, video, and data communications on a single IP-based network—offers small businesses several benefits. Users can easily make a call, send an email or instant message, or launch a voice or video conference through a single interface on their computers. In addition, UC can help- keep mobile workers more closely connected to the rest of your employees and enable better collaboration among everyone in your company.
Companies are recognizing these benefits and turning to UC more and more. In fact, according to research firm AMI-Partners, small to medium-size businesses in the U.S. are expected to double their spending on UC solutions by 2015.
If you’re among the many small businesses planning to add UC to your network, you may be shopping around for a solution right now. Before you decide, you’ll want to take these five considerations into account:
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Tags: converged_networks, small_business, UC, unified_communications