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Protect Data Shared Through Unified Communications

Lock down your UC system to prevent the theft or loss of sensitive business information

Companies large and small have embraced VoIP (voice over IP) and unified communications (UC), and malicious parties are there, too. In fact, some research firms estimate that targeted attacks on VoIP infrastructure account for as much as one third of all attacks around the world, in part because companies haven’t secured their VoIP and UC systems as well as other online applications like email. Unauthorized persons can use holes in UC systems to sneak onto your network, access stored business data like sensitive customer information, or commit toll fraud.

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Keep Videoconferencing Conversations Confidential

Follow these tips to secure critical company information from prying eyes

Videoconferencing—conducting meetings with anyone, at anytime, from anywhere—seems like a win-win solution. Videoconferencing both saves time and cuts down on travel costs. And it can help employees collaborate more efficiently and stay better connected.

What can go wrong? As it turns out, videoconferencing can open a giant security hole in your business. Like a tap on your CEO’s phone or a bug hidden under your conference table, videoconferencing can allow eavesdroppers access to your company’s confidential conversations.

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Five Key Questions for Your Wireless Device Usage Policy

Protect your small business from liability, security risk, and noncompliance by creating a few simple rules for employees and their smartphones

Take a poll of your employees. How many of them carry a smartphone in their pockets? How many are using them—or want to use them—to read and send work emails, text with colleagues, and even access cloud-based business applications?  Because so many people now use these remarkable handheld computers to get so much done, small companies are being forced to figure out how they fit into their networks. And that means developing a usage policy for wireless handheld devices that your employees use for work.

The very first element your policy should cover is whether or not you allow employees to connect to your business network with their personal devices, like smartphones and tablets. If you want to let them check their work email, use your cloud-based apps, and use your other productivity tools on their devices, then you’ll need to figure out the detailed specifics of what data and applications will be allowed on those devices—and how they can be used when connected and not connected to your network.

A wireless device usage policy is similar to an acceptable use policy (AUP) for your network. This post can help you write an AUP for your small business.

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Prepare Your Network for Video Streaming and Telepresence Meetings

The right router can make all the difference between a smooth user experience and frustrating, choppy video

Small companies have found many compelling reasons to use video solutions and telepresence systems in their day-to-day operations: as a marketing tool, as a point of contact for customer service, and as a way to train employees. Internally, telepresence and its use of video technology is gaining traction among small businesses that want to conduct face-to-face meetings without the expense of travel. As advantageous as video can be, before you can successfully stream video broadcasts, you need to make sure the underlying network can handle the extra traffic.

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Managed Services Mean Big Benefits for Small Businesses

March 8, 2012 at 10:13 am PST

Outsourcing IT support lets you reduce IT costs and focus your efforts on what your company does best

Small companies are proliferating in every industry, from health care to hospitality and financial services to technology. But regardless of their industry, all small companies face similar challenges when it comes to their IT networks. Despite a lack of in-house IT resources, small businesses must keep their networks running reliably at top speeds. At the same time, they need to watch their budgets by reining in IT operational costs and limiting IT investments. For an increasing number of small businesses, the answer to these problems is relatively simple: managed services.

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