For example, what liability do your new telecomms providers have if they make a mistake that impacts on your business?
And what service level standards are in place once you are in ie. how quickly will they get out and fix problems? Do you offer guarantees? and if so do current customers seem happy with there services (search suitably and you will probably find the answer to this, certainly if dissatisfaction is high).
Another thing we have found is that we were given misleading or simply wrong information from British telecomms representatives, so getting everything in writing is not just advisable but essential. Check the information as much as you can. Do not commit to longer lease times than you need to and weigh the balance of any savings carefully, as this is a competitive, changing environment. This years good deal may seem expensive next year! Log the whole process, always take full names (not just first names). Believe it or not the telephone numbers BT staff give out are frequently wrong or go to a general switchboard who do not know of them. Direct dial numbers are rare so I strongly advise taking the email addresses of those you deal with and asking them to call you. Do not delay logging your dissatisfaction… being soft and reasonable did not seem to get us anywhere!

Due to our own and others poor experiences of British Telecommunications, we have decided to phase our move over by just having BT move a less important telephone number over to a Voip line first and see how it goes. Our main numbers are too important to risk having stuck out there in the “ether”, whilst we frantically deal with the dissaray that is British Telecoms UK.

American considerations may be different …better I hope! But I hope there is some useful comments here to help avoid some pitfalls.

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