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What Do Technical Sales People need to achieve Maximum Success?

…than 45 percent of time with customers, achieve sales quotes 62 percent of time! Therefore, more customer time results in more incremental revenue. Once you’ve completed the benchmarking, you will see areas of opportunity where sales people could focus energy on more productive tasks by off-loading non-revenue generating tasks to less expensive resources.  Consider moving prospecting activities to an inside sales person who can be hired at a low…


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Coordinated Malware Eradication Coalition Clarification

…Cisco to analyze the ZxShell malware only, understand its technical nature and capability only, and publish our results – our technical results are published in the second blog post above.  This was Novetta’s only request.  Novetta referenced our technical results, but they did not ask, nor did we participate, cooperate, or contribute in the researching, identifying, or naming of who developed the malware or deployed the malware. We are disappoin…


Everyday Heroes of Cisco Empowered Women’s Network: Denise Donohue

…dropped. What you will find in this segment is inspiration from ordinary people who have achieved extraordinary results. Everyone featured in this series has faced challenges and opportunities that the rest of us can identify with; let’s draw inspiration from the choices they made and aspire to the outcomes they created.   Welcome to ‘Carpe diem – Seize the day! Inspiration from everyday heroes of CiscoEWN’ To kick off our first post of the…


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Moustaches and the Customer Experience

…es multiple care channels such as the web, IM, social media, and video. Personalized customer journeys that reflect who they are, what specific assistance they need, and how they’ve engaged with the business previously. After some thirty years, contact centers are cool again. If only moustaches were!  (Disclaimer: The author has rocked a moustache since 1982) Learn more about how your business can offer the new customer experience here….


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Coming to NRF: Lisa Fretwell on Shopping Trends, New Frontiers

…sales and profitable growth. Every retailer is faced with needing to change and innovate their store to deliver results. Overall, the majority of stores across all categories are demonstrating flat or declining like for like, exacerbated by price deflation. Cisco’s recently concluded annual survey on shopper behavior of 10,000 shoppers highlights the ongoing shift away from the store to online. Twenty percent of consumers now make more than 50% o…


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