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Everyday Heroes of Cisco Empowered Women’s Network: Denise Donohue

…dropped. What you will find in this segment is inspiration from ordinary people who have achieved extraordinary results. Everyone featured in this series has faced challenges and opportunities that the rest of us can identify with; let’s draw inspiration from the choices they made and aspire to the outcomes they created.   Welcome to ‘Carpe diem – Seize the day! Inspiration from everyday heroes of CiscoEWN’ To kick off our first post of the…


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Moustaches and the Customer Experience

…es multiple care channels such as the web, IM, social media, and video. Personalized customer journeys that reflect who they are, what specific assistance they need, and how they’ve engaged with the business previously. After some thirty years, contact centers are cool again. If only moustaches were!  (Disclaimer: The author has rocked a moustache since 1982) Learn more about how your business can offer the new customer experience here….


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Coming to NRF: Lisa Fretwell on Shopping Trends, New Frontiers

…sales and profitable growth. Every retailer is faced with needing to change and innovate their store to deliver results. Overall, the majority of stores across all categories are demonstrating flat or declining like for like, exacerbated by price deflation. Cisco’s recently concluded annual survey on shopper behavior of 10,000 shoppers highlights the ongoing shift away from the store to online. Twenty percent of consumers now make more than 50% o…


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Industry’s First Ever Standard Based Benchmark Result for Big Data

…leasure to announce industry’s first ever TPC Express Benchmark HS result. We published not one but three results at 1TB, 3TB and 10TB Scale Factors today demonstrating the performance and scaling of Cisco UCS Integrated Infrastructure for Big Data: All results 5.07 HSph and $121,231.76/HSph @1TB Scale Factor, Result, ES, FDR 5.10 HSph and $120,518.63/HSph @3TB Scale Factor, Result, ES, FDR 5.77 HSph and $106,524.27/HSph @10TB Scale Factor…


My First Cisco Experience

…with 50 routers when prepping to become certified to teach Cisco courses, late 1993. Wendell Odom Cisco Press Author @wendellodom I had never heard of Cisco Systems until I was granted a governmental scholarship to study Oracle 8 DBA, at AASTMT – Alexandria (Arab Academy for Science, Technology and Maritime Transport) in 2001. I was an unemployed university graduate. Microsoft Network Essentials was one of the courses we had to take to le…