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Jeffrey Hursey

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Jeff Hursey is currently a Contact Center CSE within Cisco’s Central Engineering Team. He has worked for Cisco Systems for approximately 3 years. His areas of expertise include: Contact Center Consulting, Contact Center Project Management, Cisco Unified Contact Center Enterprise (UCCE) Design, Development, and Testing, and Unified Customer Voice Portal (UCVP) Design. He has broad experience with a number of contact center related adjuncts, such as Quality Management, Performance Management, and Workforce Management systems.

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