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Recently at the  Forrester’s Forum for Customer Experience Professionals in New York on June 26,  Graham Atkinson, Chief Marketing and Customer Experience Officer at Walgreens, spoke about his work to transform the company from one that traditionally differentiated based on location to one that differentiates based on experience.

As reported in a recent blog by Harley Manning of Forrester, Graham talks about three customer experience initiatives underway, including:

You may have seen a recent Cisco video commercial on the area of customer experience called “Weekend Warrior”:

Here at Cisco, we believe that customer experience is part of the connections made possible by what Cisco describes as the Internet of Everything (IoE).

To further our knowledge in this area, Cisco recently released the Cisco Connected Customer Experience Report focused on the retail shopping experience.

In this report, we discovered that:


For  more interesting facts about consumers and retail from our research report, please visit the links below:

View Cisco Connected Customer Experience Retail Press Release and Infographics Here 

Download the  Cisco Connected Customer Experience Report Retail Overview Here

Also check out recent Cisco blog by Jim Grubb, Vice President  of marketing, Cisco portfolio and emerging technologies, which he discussed examples of Internet of Everything and customer experience in retail.

Thank you

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