In Part 1 of the blog I wrote about video technology, part 2 on omni channel, for the third and last part of the blog series I would like to show what Las Vegas is doing in terms of selling the total consumer experience rather than just products and services.
In one sense Las Vegas has always been about selling the experience when it comes to gambling. You don’t get a tangible product for your bets (unless you win) but people gamble for the experience. As gaming is legalized in many countries as well as states, Las Vegas has adapted itself to market the Las Vegas experience beyond gaming.
While I was on vacation I visited the Stratosphere hotel and casino which is the tallest structure in Las Vegas which features casinos, restaurants and thrill rides on top. Its latest offering SkyJump (package costs including video via wrist cam and photo) allows participants to jump off the tower at the 850 ft and free fall down and land via decelerator wire. Certainly a customer experience not easily forgotten
Other examples include Read More »
Tags: bellagio, Cisco, customer experience, fashion show mall, las vegas, retail, retailing, sky jump, stratosphere
In My Part 1 of the retail blog series about Las Vegas I wrote about the use of video in Las Vegas to enhance visitor experience in Las Vegas. In this second blog I’d like to look at the some of the ways Las Vegas using omni channel to reach out across customers across multiple channels to drive loyalty and sales.
Use of Self Service machines
With the high traffic real estate in the casinos, I saw more vending machines than the usual cigarette and soda vending machines. This one by u*tique at the Cosmopolitan hotel Las Vegas and features a lot of higher end gift items. Unfortunately my photo did not do it justice but I found the following video
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Tags: Cisco, las vegas, omnichannel, retail, retailing, self-service, text messaging, vending machine
January 16-17, 2012 marks the 101st National Retail Federation Annual Conference and Expo in New York and Cisco Retail team and myself will be there. You can find out what Cisco will be showing at the event and get sneak peeks of the preparations for the show throughout the week through our coverage on Twitter, Facebook, FourSquare, LinkedIn Group, YouTube and Cisco Retail blog.
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Tags: Cisco, facebook, foursquare, linkedin, National Retail Federation, NRF, retail, retailing, twitter
Over the Christmas holidays I spent 5 days in Las Vegas visiting friends and ring in the new year in the city that never sleeps. Over the years Las Vegas continues to transform itself to keep itself relevant from the original sin city and gambling capital to the modern convention/vacation destination.
I spent new year’s eve with 320,000 visitors which is an impressive number by any standards, plus I managed to do some shopping and visiting a few attractions between visiting friends.
I thought I’d share my observations on how Las Vegas continues to delight visitors in a series of blogs and what retailers can learn from it.
Today’s I’d like to focus on the use of video technology for customers in Las Vegas
One of my stops is at the new Cosmopolitan casino and hotel and their use of video walls in the registration lobby
One of the first impression when you walk in is that it doesn’t look like a video screen but backlit wall panels. Only when the images start moving do you realize it is a video wall. As you can see from the video Read More »
Tags: Cisco, cosmopolitan casino, digital sign, gaming, las vegas, MGM Grand, Paris Casino, retail, retailing, video, Video Wall
2011 is drawing to a close as I am writing this blog and Cisco is going on company holiday until after January3rd 2012.
I will be taking time off myself to recharge after Christmas before heading off to National Retail Federation 2012 in New York.
I thought I’d wrap up the year with what I think retailers will need to be looking at in 2012.
The Five Areas I think retailers need to pay attention to going forward are:
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Tags: Cisco, cloud, customer service, NRF, omnichannel, pricing optimizaion, retail, retailing, social media, tablet