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Software Defined Contact Center

If you are a technology professional, then chances are that you are aware (maybe to the point of annoyance) that everything is getting defined in software these days. We have Software-Defined Networking (SDN), Software-Defined Data Center (SDDC), Software-Defined Storage (SDS), and the list goes on and on. Software defining anything has become such a powerful trend that we now have a generally accepted name and acronym for just that: “Software-Defined Anything” or SDx for short.

Despite the widespread nature of the trend, Software-Defined Contact Center (SDCC) is nowhere to be found amongst the Software-Defined goodness that floods our social media feeds on a daily basis. Software-Defined Contact Center is so absent from the online world that if you search Google for the term you get only articles that reference Software-Defined Data Center, seemly because 3 out of the 4 words are common to both. If you search for the #SDCC hash tag on Twitter you will find yourself at the official account of the San Diego Comic Con. This raises the question, why isn’t SDCC “a thing?” This question is particularly relevant since Cisco’s Intelligent Contact Management (ICM) has been allowing us to build Software-Defined Contact Centers since the late 1990s. Let’s take a look at how ICM delivers on the Software-Defined paradigm for Contact Centers. Read More »

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#CiscoChampion Radio S2|Ep 6. Cisco Annual Security Report (ASR)

CiscoChampion2015200PX#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’ll be talking with Cisco Principal Engineer Jason Brvenik about the Cisco Annual Security Report (ASR). Our Cisco Champion guest host is Korey Rebello and our moderator is Cisco’s Brian Remmel.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SME
Jason Brvenik, @vrybdpkt, Cisco Principal Engineer

Cisco Champion Guest Host
Korey Rebello, @koreyrebello, Principal Network Engineer

Moderator
Brian Remmel, @Bremmel Read More »

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IoT, The Oppressed Project

IoT, The Oppressed Project

We are now in the era of IoT “Internet of Things”. It’s a concept that not only has the potential to impact how we live but also how we work. And as things become more connected, people become more concerned about their security and privacy. I have gone through a lot of technical conversation about IoT and realized how paranoid people are about their connected devices and appliances.

Why paranoid?

The future Internet will be an IPv6 network interconnecting traditional computers and a large number of smart objects or networks such as Wireless Sensor Networks (WSNs). By 2020 there will be over 26 Billion connected devices and some estimate this number to be more than 100 Billion connected devices. This includes mobile phones, Smart TVs, washing machines, wearable devices, Microwave, Fridges, headphones, door locks, garage door openers, scales, home alarms, hubs for multiple devices, remote power outlets and almost anything else you can think of like your car and airplane jet engines.

Ways of securing the traditional Internet networks have been established and tested. The IoT is a hybrid network of the Internet and resource-constrained networks, and it is, therefore, reasonable to explore the options of using security mechanisms standardized for the Internet in the IoT.

What will we do about managing the usernames and passwords of every single connected device? What about our privacy? What if some hacker was able to control our video cameras? More and more questions are being asked and more security concerns are being escalated. Do we really have to be paranoid about IoT? Read More »

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Summary: Use Rate-Limiting to Alleviate Link Saturation

Here’s the scenario: you have a remote branch office in Miami that has been running smoothly for months. Today you are getting complaints from the site that relate to phone calls dropping, email and network connectivity being intermittent. Management is pushing your team to get it fixed.

You start by looking closely at the WAN circuit going into the site. You use a program that Cisco introduced called NetFlow. By using this program you are able to determine that the WAN link is being saturated by a particular server to server file transfer. You need a quick fix to this issue. You could go with QoS but that could take some time and input from the site to gather statistics on the critical traffic. Instead you decide to utilize Rate-Limiting on the WAN interface.

Tags: #CiscoChampion, #CiscoEnterprise, #NetworkEngineer

Read the full article here.

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#CiscoChampion Radio S2|Ep 5. VersaStack

CiscoChampion2015200PX#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’ll be talking with Cisco Technical Marketing Engineers Jeffrey Fultz and Shiva Shastri about Cisco VersaStack. Our Cisco Champion guest host is Enda Cahill.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SMEs
Jeffrey Fultz, Cisco Technical Marketing Engineer
Shiva Shastri, Cisco Technical Marketing Engineer

Cisco Champion Guest Hosts
Enda Cahill, @Saineolai, Technical Director

Highlights
What is VersaStack?
VersaStack and UCS Director
What makes the VersaStack different?
Why the name VersaStack?
VersaStack and storage Read More »

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