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Nothing to See Here: A Look at Recent “Invisible Changes” to the Cisco Support Site

In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s improved? Bill Skeet, Manager, User-Centered Design for Cisco.com, has a better explanation. I’ve invited him to the blog to share his forward-thinking strategy for improving the support website, and to highlight some of the real differences that you may not have noticed. 

bskeetBy Guest Author Bill Skeet

As we manage the Cisco Technical Support site, we make it a priority to make things easy so you don’t waste your time. That means we are constantly changing the site and launching improvements that will help you find what you’re looking for so you can complete tasks as quickly and easily as possible.

For instance, we’ve improved site search, added new sections and pages, streamlined tools, and tweaked link labels and terminology to be more understandable.

What? You didn’t notice?

Well, that’s not a surprise. We’re always talking to our customers and partners, and we know that many users have not noticed changes.

Here’s an example -- at our annual Cisco Live! conference, we often recruit attendees to participate in usability tests. We hear numerous comments from these customers about aspects of the site that they had not noticed or seen before, even though that feature may have been released months previously. Our web logs, however, show that the changes have already been used and adopted by users. Read More »

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#CiscoChampion Radio S1|Ep 31 #UCSGrandSlam

September 29, 2014 at 9:00 am PST

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Marketing Manager Bill Shields and Cisco Principal Engineer Jim Leach, about our recent UCS launch. Amy Lewis (@CommsNinja) moderates and AJ Kuftic and Chric Nickl are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SME
Bill Shields, @hightechbill, Cisco Marketing Manager
Jim Leach, @JamesAtCisco, Cisco Principal Engineer

Cisco Champions
AJ Kuftic, @ajkuftic, Enterprise Engineer
Chris Nickl, @ck_nic, Cloud Infrastructure Architect Read More »

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Cisco Certifications

IT Certifications are Popular! Hiring Managers are looking at candidates who have experience on the current technology they are hiring for, as well as their certification credentials. This helps them get a better picture of their abilities.

Being a certified technician or engineer answers a few questions before you step in the door for a first interview. Hiring managers will know that you are interested in your education and more important, that you are staying up to speed and relevant in the IT industry.

Why Cisco Certifications? Lets talk about Cisco certifications in general. So what can I say about them? In my opinion, they are challenging. Yes they are.  But the truth of the matter is that they are achievable, and becoming certified will be very beneficial for your career.

In this article I will give you ideas and materials to effectively prepare for certification exams and pursue certification goals. I will start off by sharing my experience and how being Cisco certified has made a difference for me. Then I will present you with a quick guide on How to get Started. I will be listing few resources that I have used which have helped me tremendously. Last but not least, I’ll explain How to be relevant in the IT industry. Read More »

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#CiscoChampion Radio S1|Ep 30 OpenStack for Enterprise

September 25, 2014 at 9:00 am PST

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Principal Engineer Shannon McFarland, about OpenStack for Enterprise. Lauren Friedman (@Lauren) moderates and Jeremiah Dooley and Patrick Swackhammer are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SME
Shannon McFarland, @eyepv6, Cisco Principal Engineer

Cisco Champions
Jeremiah Dooley, @jdooley_clt , Cloud Architect at Solidfire
Patrick Swackhammer, @swackhap, Network Engineer Read More »

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#CiscoChampion Radio S1|Ep 29 Cisco Modeling Labs

September 23, 2014 at 9:00 am PST

cisco_champions BADGE_200x200#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Technical Marketing Engineer Craig Brown, about Cisco Modeling Labs. Lauren Friedman (@Lauren) moderates and Brad Haynes and Travis Newshott are this week’s Cisco Champion guest hosts.

Listen to the Podcast.

Learn about the Cisco Champions Program HERE.
See a list of all #CiscoChampion Radio podcasts HERE.

Cisco SME
Craig Brown, Cisco Technical Marketing Engineer

Cisco Champions
Travis Newshott, @tnewshott,Technical Architect at WWT
Brad Haynes, @GK_bradhaynes, Pre-Sales Engineer at Global Knowledge Read More »

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