Securing the Critical Internet Infrastructure is an ongoing challenge for operators that require collaboration across administrative boundaries. Last September something exceptional happened in Ecuador, a small South American country. The entire local network operation community got together to be pioneers in securing its local Internet infrastructure by registering its networks in the Resource Public Key Infrastructure (RPKI) system and implementing secure origin AS validation. This project is a great example on how a global technology change can be accelerated by maximizing its value to local communities.
The global inter-domain routing infrastructure depends on the BGP protocol that was initially developed in the early 90s. Operators know that a number of techniques are needed to improve BGP security (a good reference can be found here). Although these improvements, it is still possible to impersonate the entity with the right of use of Internet resources and produce a prefix hijack as the famous attack in 2007. The IETF, vendors and Regional Internet Registries have been working inside the SIDR working group to create technologies that allow the cryptographic validation. The initial outcomes of this effort have been the RPKI and the BGP origin AS validation; two complementary technologies that work together to improve inter-domain routing security.
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Tags: BGP, BGP Security, Inter-domain, Internet edge, internet security, IXP, LACNIC, Peering, routing, RPKI, security, Service Provider, SIDR
Over the past few months, the We’re Listening blog has brought you ongoing news about updates to our RMA processes, and the improvements keep on coming. I’ve asked Jim Fuller, Senior Director of Services Entitlement, to return to the blog to share details on the new 3-Way RMA process. The new process represents a significant improvement for many of our customers and partners, and in the spirit of the We’re Listening blog, was undertaken by Jim’s team in direct response to customer and partner feedback. Share your thoughts on other ways we can simplify your interactions with Cisco, and your suggestions may end up as new capabilities featured on the blog!
By Guest Contributor Jim Fuller
Our partners provide constant feedback to tell us how we can improve their experience doing business with Cisco. One of our partners’ number one requests is to help them create an RMA via a single step, versus opening a support case with Cisco to remedy contract updates as a result of RMA transactions.
We heard your feedback, and if you’re a partner who “self-spares” (spares inventory from your depot) or a customer who contracts with a partner who self-spares, your Return Material Authorization (RMA) process just became easier. We’ve introduced Partners 3-Way RMA/Self-Sparing.
With this new process, service contracts are automatically updated with the associated serial number swaps when processing 3-Way RMAs. Available now, the new capabilities provide the following benefits:
1. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation
2. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT):
- The serial number of the claimed defective part from customer network
- The serial number of the spare part used by the partner to replace the claimed defective part on the customer’s network
3. Ability to minimize or even eliminate partner overhead to monitor and coordinate contract swaps
Previously, the Partner Self-Sparing model was not systematically supported making equipment difficult to track. Without a standardized process, contract and installed base updates had to be performed manually via a support case process. Now, systematic contract updates will occur at the time of RMA shipment reflecting the spare part (replacing the claimed defective part) on contract, making it easier to do business with Cisco and drastically reducing support cases.
To date, more than 175 partners globally have been enabled, with an RMA success rate of 95%. In FY14, we’re focused on reducing contract cycles and the number of customer escalations even further.
Please contact your Cisco Partner Support Development Manager (PSDM) for further information about enabling these new capabilities in support of your 3-Way RMA/Self-Sparing needs.
Tags: cisco_services, partners, RMA, we-are-listening
My company is in the very early stages of an MDM BYOD project. As part of that we are looking at the Cisco Identity Service Engine (ISE) as a central piece. I am about half way through my testing and I thought that I would pass on some of what I have learned so far. I am far from being an ISE expert and I don’t mention profiling or the advanced features in this post. I have tried them but don’t feel knowledgeable enough to go into these details.
ISE is an excellent NAC system but it does much more than that. One of the advantages of trying to configure a new piece of technology yourself is that you learn much more and also other ways to increase the ROI. The main reason we are interested in ISE is as the enforcement point on our wireless network. When a device tries to connect to our BYOD network we want ISE to query the MDM server to verify if the device is registered and if not to redirect the device to the MDM provisioning portal. If the device is registered with MDM ISE will then query AD and verify the user credentials. This is a core function of ISE and went fairly well. Read More »
Tags: #ciscochampion, byod, Cisco Identity Service Engine (ISE), MDM, NAC
The other week I found myself chatting with a fellow healthcare (and Cisco) enthusiast on Twitter about alternative medicine and I experienced an Aha! moment – alternative medicine may soon have an entirely new face if it’s driven by consumer adoption of advanced (and in many cases, currently available) technologies.
Let me explain. I recently wrote a post about the true price of affordable healthcare, which focused on the innovative technologies that will help make healthcare more efficient overall by incorporating dynamic monitoring techniques as a means of prophylactic care. When I wrote that post, I didn’t realize I was actually describing a new age of alternative medicine!
When most of us think of alternative medicine (myself included), we initially associate it with traditional homeopathic remedies and elements from Eastern medicine like acupuncture and herbal therapies. Read More »
Tags: #ciscochampion, healthcare, Internet of Everything, IoE, Isaac Naor
If you’re in an SMB company you might think of telepresence as a tool built for enterprise, something that would be nice to have for your small business but just out of reach. You’d be wrong.
Video conferencing solutions like Telepresence and even web-based technologies like WebEx are more affordable than ever, making them a viable option for SMBs.
Read my full article for a closer look!
Tags: #ciscochampion, collaboration, small business, smb, TelePresence