It didn’t take long, but soon after the Los Angeles Unified School District began their rollout of some 650,000 iPads to their students, they ran into some technical issues. Students in at least one of LAUSD’s high schools quickly discovered a way to bypass the security on the devices. Still in Phase 1 of the program, only 15,000 of the devices have been given to students, but already the District has suspended home use of the iPads due to the security issues. According to reports, LAUSD had been using software that “lets school district officials know where the iPads are, and what the students are doing with them at all times. This software also lets the district block certain sites, such as social media favorites like Facebook.” There are now questions circulating around whether the LAUSD staff was well prepared for these devices and their implementation, and what is going to be done moving forward to continue the rollout and secure the iPads.
In my previous article I wrote about how educational staff need to be prepared to properly utilize iPads in their classroom. IT staff responsible for managing these iPads should also receive the proper training and preparation. What’s interesting to note here is that, at least in my experience, Apple’s stance on iPads in education is generally fairly hands-off. They recommend managing or locking down the iPads as little as possible. The idea here is that these are best served as single user devices and the best experience for the student is full ownership and manageability of the iPad out of the box. iPads aren’t meant to be used like a rolling cart of laptops going from room to room. They don’t support user profiles and managing or locking down the iPads introduces more complexity than is needed.
You want to protect the investment in these devices from theft, and prevent students from accessing inappropriate content, but if you are planning on allowing the students to take these devices home, you can only go so far. As evidenced from the LAUSD issue, students quickly discovered the iPads were so locked down they couldn’t use them at home, so they found a way to delete the configuration profiles which essentially removed any of the locks or restrictions on the iPad. Some students even went so far as to offer ‘unlocking’ service for $2. Quite the entrepreneurial spirit!
Now, it’s a daunting task for any IT department of any size to introduce over half a million new devices under your umbrella of responsibility. Add to this, that depending on the MDM solution chosen, each of these iPads have to be unboxed and configured before being handed to a student. Now, when something goes wrong they have to be collected, and reconfigured. It stands to reason that Phase 1 will remain a trial phase until some of these issues are worked out. Read More »
Tags: #ciscochampion, connected classroom, education, guest blogger, Internet of Everything, IoE, iPad, lausd
Dude, where’s my IP?
I love to check in on social networks like Foursquare and Google+. Most of the time, there’s no point to it, but it’s fun to see what friends and colleagues are up to or discover new local haunts. Despite the fun and games, location is much more important to the network than it appears. My physical location may have little or everything to do with my network location and there’s no reason for them to match exactly, but there are significant reasons to be more accurate.
Read More »
Tags: #ciscochampion, authentication, geo-location, geolocation, security, social networking
The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some of the accomplishments and upcoming plans that will make it easier for our customers and partners to do business with Cisco. Among those are:
- Improvements to software licensing, including big changes to the product license registration page that allow customers to complete more self-service licensing transactions, and the roll out of the new Cisco Software Central portal, a one-stop shop for all your software licensing needs
- Creating a more consistent negotiation and deal approval process globally
- A renewed focus on our partners’ experience
- Stronger focus on the role of User Experience design and philosophy in every Cisco product, policy, and process
By Guest Contributor Randy Pond
We’ve made it no secret that Cisco aims to become the #1 IT company. And while our development teams are hard at work to bring you exciting new technological offerings in software, cloud and security, there’s another critical piece of the equation – delivering an exceptional customer experience. This is a huge priority for John Chambers and the entire leadership team, and it boils down to consistency and simplicity. Over and over again, I’ve heard customers say that doing business with Cisco can be a mind-warp of changing policies, too many steps and new obstacles to deal with. This has to change. Today, we have teams across every function at Cisco concentrated on finding and making the changes that will have the biggest impact on your customer experience.
Read the full article: The We’re Listening Blog: How We’re Making It Easier to Do Business with Cisco.
The Internet of Everything is a big thing, and it’s going to get bigger. As more devices, sensors, gadgets, and people get interconnected, you’ll hear more and more about it. But there’s one aspect of the Internet of Everything that I don’t hear a lot about.
That aspect is security, both in the form of actual security and the sense of security.
Let’s go back to the mid-1980s, when I got my start with computers. You could finally buy one and make it useful at home without being a programmer or a soldering wiz. Pre-packaged software was available to do all sorts of useful things, but the thing that stood out for me was financial software. You know, Sylvia Porter, Multiplan, or whatever worked with your brand of computer. (I was a weird kid; I even did mock tax returns in middle school civics class for extra credit.)
But there were a lot of people who would not think of doing their finances on their home computer, for fear of being hacked or having their identity and their money stolen electronically.
Now anyone who’s had a credit card replaced because their account information was compromised will know this is a valid concern, at times. But some of these folks using Quicken on their monochrome Macintosh 512 without any connection to the outside world were convinced that hackers would get in, perhaps through the power line (way before powerline Ethernet adapters).
It took the personal financial software industry (and the PC industry as a whole) a while to overcome the fear, uncertainty, and doubt (FUD) surrounding their products, to the point where people were comfortable storing their personal/sensitive information on a personal computer, connected or not. Fast forward to today when, according to Pew Research, over half of us bank online and about a third bank on our mobile phones.
As more people start to see what the Internet of Everything is about, they’re going to be excited, and eager to get involved. But they’re also going to have concerns and fears about all of this interconnectedness, and what it means for their privacy and security.
You’re not going to want hackers to make your fridge shut down, for example. But we shouldn’t cry over spoilt milk that isn’t necessarily going to happen.
There will be some genuine security issues, at least as long as humans are writing the code (and the documentation), but I expect there will be more fears of issues than actual issues. It’s like wars and rumors of wars. They can both be dangerous, but we can each take an active role in dealing with the latter.
As for me, I’m watching for where interconnectedness is growing fastest, and getting an elevator pitch ready to calm the nerves of my less-technical friends, coworkers, neighbors, the woman behind the counter at Five Guys, my landlord, etc.
Now I’m off to recharge my Pebble and Fitbit for the week, and make sure my unconnected fridge hasn’t turned itself off yet. But before I go…
What are you doing to prepare for the Internet of Everything? And where do you think the most FUD will come from? I’d love to hear your thoughts and predictions in the comments below
Tags: #ciscochampion, Connected_Home, Internet of Everything, IoE, online banking, security
As a mobile expert and thought leader, I’m frequently asked about what the next big thing in mobility will be, and my answer often surprises inquirers – mobile’s future is a disappearing act.
When most people think about the future of mobility, they think of larger, possibly flexible mobile screens, thinner and lighter designs, and the incorporation of new, currently unavailable technologies, but the reality isn’t so black-and-white.
In past posts, I’ve explained why mobile devices gained ubiquity – in sum, they’re submissive to us (they’re easy for us to handle and manipulate), and the future of mobility is no exception. Think about it – what could be easier to handle than nothing at all? In time, we’ll begin to see technologies that virtually disappear until we need them, at which point we’ll see them front-and-center, or discretely in our periphery, depending on the optimal viewing location and utility offered. In the interim, mobile devices (both their hardware and software) will hybridize in an effort to complete the transition to virtual disappearance. Read More »
Tags: #ciscochampion, Apple, cloud, Google Glass, infrastructure, IoE, mobile, mobile applications, mobility