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SDN in the Enterprise: aligning with business needs part 2

August 14, 2013 at 8:54 am PST

“I confess that in 1901, I said to my brother Orville that man would not fly for fifty years . . . Ever since, I have distrusted myself and avoided all predictions.” — Wilbur Wright, 1908

In SDN in the Enterprise: aligning with business needs I highlighted one of what some people are claiming to be the most disruptive technologies in the networking space in recent memory: Software Defined Networking (SDN), or what I like to call the continuation of the abstraction of everything. Today we’ll explore some of the ways I believe SDN will and will not change networking.

Trying to predict the future in any endeavor is fraught with danger, or at least substantial risk of embarrassment. Winston Churchill once said, “I always avoid prophesying beforehand because it is much better to prophesy after the event has already taken place,” and he was on to something. Technology predictions, in particular, seem to have a funny way of getting away from even the most intelligent and business-savvy among us. Hit the target, and you look like a genius. Miss it, and if you have a high enough profile people will remember it forever. Worse than that, however, is that in business if you miss the target you leave money on the table, or in the worst cases sink the company. Read More »

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Failure is not an Option! Real Madrid & Cisco Continue to Innovate and Partner for a Winning Formula

“We (Real Madrid), with our experience & ideas on how to grow in the sports and entertainment world, and you (Cisco) with your technology, innovation and revenue models… our collaboration, has always resulted in a win- win relationship…and, a proven reference in the world” – Enrique Uriel, CIO, Real Madrid

Eight years ago we embarked on a relationship with Real Madrid to collaborate in transforming the Santiago Bernabeu stadium into the “Ultimate Bernabeu,” which would deliver a fan experience unlike any other. Our first goal was to build a network that would make the stadium the safest, and most secure in the world.

That goal was closely followed by the next phase, which was to support the need for more “things” being connected to the network in the stadium – broadcasting companies, sponsors,  ticketing, hundreds of partners and VIP’s such as the Royal family!  The most recent goal, embarked upon three years ago, was to address the continually evolving need for fans and members to connect with the Club through technology.  Together we innovated, designed, and transformed the fan experience through key Cisco solutions – StadiumVision, Connected Stadium Wi-Fi , and StadiumVision Mobile – to enable the most interactive “live” experience in the world. Read More »

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Summary: The We’re Listening Blog Series: Learning from our Customers at Cisco Live

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. At the center of their efforts is Cisco’s Ease of Doing Business program, which looks at all the customer and partner feedback from surveys, individual meetings and conferences to determine the biggest pain points, and then pulls in the right people from across Cisco to make change happen.

The Ease of Doing Business team recently returned from Cisco Live, where they captured valuable feedback from our customer and partner attendees. I’ve asked Steve Morrisey, who leads the program, to summarize his top moments from Cisco Live, and to give us a hint at the changes we have in the works.

Read the full article: The We’re Listening Blog Series: Learning from our Customers at Cisco Live.

SDN in the Enterprise: aligning with business needs

July 31, 2013 at 8:00 am PST

There is always a well-known solution to every human problem--neat, plausible, and wrong. -- H.L. Mencken

As a long-time practitioner of the art of beating computers and communications systems into submission, I am as enamored with the latest gee-wiz technology trends and tools as the next self-respecting geek. I’m also not completely above the allure of the herd-mentality; all for one and all for the new tech. As an IT Director looking at the business side of the house, however, and having to translate all of the latest trends into actionable business intelligence and strategy, I am far less quick to jump on the latest bandwagon. Sometimes what my cohort are talking about, and what I find fascinating personally, isn’t what the business needs. Often, it’s not even close.

It can be a challenging thing, trying to match potential technology solutions to existing or future business problems. It can be even more challenging separating the latest trends and market buzz-word bingo, from the actual solutions that will help my company move forward. Finding those solutions can sometimes seem like a search through the proverbial haystack.

Read More »

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Summary: The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway.  Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.

Read the full article: The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process.