The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. At the center of their efforts is Cisco’s Ease of Doing Business program, which looks at all the customer and partner feedback from surveys, individual meetings and conferences to determine the biggest pain points, and then pulls in the right people from across Cisco to make change happen.
The Ease of Doing Business team recently returned from Cisco Live, where they captured valuable feedback from our customer and partner attendees. I’ve asked Steve Morrisey, who leads the program, to summarize his top moments from Cisco Live, and to give us a hint at the changes we have in the works.
There is always a well-known solution to every human problem--neat, plausible, and wrong. -- H.L. Mencken
As a long-time practitioner of the art of beating computers and communications systems into submission, I am as enamored with the latest gee-wiz technology trends and tools as the next self-respecting geek. I’m also not completely above the allure of the herd-mentality; all for one and all for the new tech. As an IT Director looking at the business side of the house, however, and having to translate all of the latest trends into actionable business intelligence and strategy, I am far less quick to jump on the latest bandwagon. Sometimes what my cohort are talking about, and what I find fascinating personally, isn’t what the business needs. Often, it’s not even close.
It can be a challenging thing, trying to match potential technology solutions to existing or future business problems. It can be even more challenging separating the latest trends and market buzz-word bingo, from the actual solutions that will help my company move forward. Finding those solutions can sometimes seem like a search through the proverbial haystack.
Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway. Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.
Solving the Network Location Problem with LISP (Locator/Identifier Separation Protocol)
The first thing that comes to mind when someone mentions location is our GPS location. Our ability to roam around the earth with our mobile devices is something many of us take for granted. However, at the packet level on the Internet of Everything (IOE), trying to map the network location of a trillion new things may require some new thinking.
The internet of everything (IoE) is about connecting the previously unconnected. When most people think about creating these connections, they think about doing so by adding sensory technology to inanimate objects, thereby making objects “smarter.”
What if we have this paradigm all wrong? What if the approach shouldn’t be about adding sensory technology to inanimate objects, but rather adding a sensory system into our entire world – one that provides recall memory, recording and feedback capabilities – effectively making our real world into one giant virtual world?
A couple of weeks ago I wrote a well received guest post on this blog that discussed the balance between technology and humanity, and the balance that is achieved by implementing submissive design.
This morning I watched the spine-tingling TED Talks video below which takes submissive design to a much deeper and exponentially more exciting level, and I just had to share it with you!