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Customer Shares Their Criteria for Selecting a Service Provider

March 22, 2012
at 8:28 am PST

It’s tax time here in the United States and after handing Uncle Sam a check with way more dollar signs than I had hoped, I decided that I should leave next year’s tax preparation to the professionals. But with so many options out there, who can I trust to maximize my refund and help me avoid the dreaded audit? I could go with a retail tax franchise that handles most tax situations. Or I could hire a Certified Public Accountant (CPA), a seasoned tax professional that passed the rigorous CPA exam and is certified to handle any tax situations. You can probably guess which one I’m leaning towards.

Whether you’re looking for someone to help with your taxes or your networking issues, we all have choices when it comes to selecting a service provider. We want to be ensured that the company we hire has the appropriate level of certification, first hand experience with our issue, and not only gets the job done but gets the job done right.

Which is exactly why Axa Technology Services selected Cisco Master UC and Security Specialized Partner Dimension Data to help with their IP Telephony program.

Find out why Axa Technology Services selected Dimension Data over other service providers.

Harry Roberts, Head of Global Networking at Axa Technology Services says, “Our decision to select Dimension Data for our North American IPT (IP Telephony) program was very important. We had some challenges with the program and we needed an experienced partner with the right level of skills, experience, and a strong partnership to help us deliver the program.”

According to Harry, Axa’s customers demand a certified partner who has the credentials to deliver the IPT program. So it was important that Dimension Data be at the highest level of Unified Communications Certification. And, in fact, they are. Dimension Data’s qualifications cover virtually all major certifications and specializations that Cisco uses to recognize its partners.

And while selecting a certified vendor is a huge component in being able to successfully deliver your services to customers, having the right technology is equally important. Harry shares, “Cisco products give us the reliability, scalability, and the success in delivering the services to our customers. For me, it’s important that we recognize that what Cisco brings is not only product, but a commitment to success.”

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