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Architectural Innovation: A Clean Break from Tradition

…utomobiles were conceived and designed, it was difficult for some people to take a forward-looking view of this innovation. The term “horseless-carriage” was an attempt to describe this new mode of transportation from a historical perspective.Ready for road trials by September 1893, the vehicle built by Charles and Frank Duryea was the first gasoline powered automobile in America. The brothers had purchased a used horse drawn buggy fo…


Top Ten Questions on My Mind as I Head to InterOp — What are Yours?

Oh, how InterOp has changed… and changed… and changed, again. I remember InterOp’s original innovation roots — when live connection to the showfloor network was a requirement for all exhibitors. In this early phase, attendees numbered from a few to around ten thousand and were mostly software/hardware development engineers. Proving was paramount. Connecters, signals, protocols, devices… everything needed proving. I…


Grow Your Contact Center Business with Innovation

…business — whether they are deploying hosted and premises-based solutions. And they are excited about the innovation that we’re delivering, such as Cisco Mobile Supervisor, which lets supervisors stay in touch with and service their customers even when they are away from the contact center by using iPhones with their Cisco solution. I’d like to hear what’s top of mind for you. How can we help you accelerate your business…


Cisco IT Innovation Forum – A sneak peek for May 7th

…mentioned in my previous blog, on May 7th, less than three days from today, curtains will rise on the Cisco IT Innovation Forum – a 360-degree customer-focussed event involving Cisco’s customers from all over the world, industry thought leaders from various analyst firms and of course, Cisco business and technology experts. What’s in it for you?All our keynote speakers, panelists and other presenters are going to share their th…


America’s Continued Lead in Innovation Requires Fixes to Flaws in Patent System

…National Academy of Sciences, President Obama laid out a bold vision for America to maintain its global lead in innovation. In his remarks, the President said, “Scientific innovation offers us a chance to achieve prosperity. It has offered us benefits that have improved our health and our lives — improvements we take too easily for granted.”I could not agree more that America can’t take innovation for granted. One of th…