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The New Bronze Age: SLA’s too high and they prevent innovation, too low and they prevent operation

…’s the lesson of this meditation? It’s that service levels are important. Too high and they prevent innovation, too low and they prevent operation. Here’s how somebody is going through the process of figuring it out. They were kind enough to write about their thinking, so be sure to say thank you. Here it is: If you think about combining these primitives in customer-friendly ways, you’ll probably recognize that it’s…

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Digital Britain: Embracing Open Innovation

…to help build the brand awareness, and thereby attract local beer enthusiasts. Creative Business Uses for Open Innovation The Open Source approach has been adopted successfully worldwide.  It has also been applied in the crowdsourcing model of new product development. Besides, businesses are using common social media tools — such as Twitter and Facebook — to monitor their customer suggestions for product or service enhancement. With…

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How a B2B2C Cloud Platform Fosters Innovation

…d be maturing those web services APIs to a point that we can publish them to our partners to unlock third-party innovation, so third parties can bring their creativity to these devices.” Developing Apps via Open Ecosystems Projects are also under way to bring app ecosystems to the TV, some of which are quite mature. Verizon’s Widget Bazaar, for example, allows subscribers to download interactive third-party apps for their STBs. DIRECTV also off…

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Efficient Giving

…90 this utility company had a drafting organization of approximately 800 drafts-persons. By 1996 technological innovation in the form of CAD/CAM programs eliminated the need for the drafting organization. Every Action Requires an Equal and Opposite Reaction Every single industry has benefited from the efficiencies afforded by technological innovation. Developing countries have benefited from this Information Age with tremendous growth, opportun…

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The Resilient Society: The Next Phase of Public Sector Reform

…spond to new policy and service demands, budget reductions, and the need to engage new technology platforms for innovation and service delivery. Other challenges related to the public sector’s ability to help cities, regions, and countries navigate the current uncertain and volatile environment.   One of the themes that linked these insights was resilience, both in terms of coping with unexpected shocks—economic, natural, environmental—and, in a…

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