Modernizing the Grid: Utilities and Data Analytics

The electric utilities sector is facing some challenging times as it struggles with a regulatory model designed for an earlier era. As increased renewable integrations into the grid intensify, electric utilities will need to take steps to accommodate the variable output of distributed generation and develop new insights and technologies that will shape the future […]

Improving Customer Loyalty with Data & Analytics

You don’t win customer loyalty solely by the “wow!” factor. You win simply by delivering on customer promises and resolving everyday issues. According to research from CEB’s book, The Effortless Experience: Conquering the New Battleground for Customer Loyalty, two major factors affect customer loyalty during an interaction: The first is how much effort is required […]

Accurate Location Starts with Accurate Data

Co-Author Darryl Sladden We recently wrote about the three elements required for more effective location based services—location accuracy, refresh rate and system latency. Today we’ll take a close look at the first of those elements—location accuracy. As with any type of computing, the quality of the output is directly related to the quality of the […]

Little Links, Big Headaches

This post was authored by Earl Carter & Jaeson Schultz. Talos is always fascinated by the endless creativity of those who send spam. Miscreants who automate sending spam using botnets are of particular interest. Talos has been tracking a spam botnet that over the past several months that has been spamming weight loss products, male erectile […]