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IT Value Map: your compass for cloud transformation

In my previous blog, I explained how COBIT 5 provided a robust framework to understand your users’ expectation for IT services. With this knowledge in mind, we can now depict the value that your IT department should provide going forward and how success will be measured – in other words, we can now build your IT Value Map, which is the second phase of Cisco’s Strategic IT Roadmap methodology. The IT Value Map is vital for any IT organisation tha…

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Another Milestone: Gartner Names Cisco a Leader in Telephony

…ion. In 2003, we added QSIG–an ISDN signaling protocol–to Cisco Unified Communications Manager, which improved interoperability with legacy systems. QSIG allowed IT teams to deploy Cisco telephony while maintaining their legacy (TDM) PBXs until they were ready to replace them. Meanwhile, users could access services such as caller ID and message-waiting indicator even when calling between systems.  Where We Are Now Interoperability: New capabili…

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Business Drivers for Cloud Transformation: lessons from COBIT 5

In my previous post, I introduced Cisco’s Strategic IT Roadmap (SITR) methodology, and explained how it can guide Shared IT Services departments on their journey to the hybrid cloud. I’ll now provide some more details on the first phase (out of three) of a SITR engagement, which consists of a series of detailed interviews and/or workshops held with the business stakeholders and end users. Leveraging the COBIT 5 framework, we’ll provide a b…

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Take 2: Is Your WLAN Ready for Unified Communications and Collaboration?

In the previous blog, we covered details about Cisco AVC enhancements with AireOS 7.6 that allow you to classify various collaboration applications such as Cisco Jabber™, Cisco WebEx®, Microsoft Office 365, Microsoft Lync, and Microsoft Skype. Many customers have deployed voice-over-WLAN in mission-critical environments. The goal in this blog is to walk you through the collaboration specific enhancements implemented since then, that enable custo…

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The Internet of Things: Moving Beyond the Hype

We recently wrapped up a spectacular Internet of Things World Forum 2014 (IoTWF) in Chicago.  By reviewing the highlights, it’s clear that the Internet of Things is here, it’s now… it’s big, and it’s bold. And by all accounts, IoT is advancing multiple times faster than any other technology movement in history. More than 1,500 thought and industry leaders shared visions and real-world use cases of IoT adoption and advancement, ranging from minin…

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