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Evolving from Customer Service to Customer Collaboration

Like many people, I’ve raised my expectations of the products I use and the companies with which I do business, both personally and professionally. As my choices of vendors have expanded, so have the criteria by which I measure them. At one point, the smallest price tag won the battle. I didn’t always get the best result, but I saved some money. I can get a whole lot more store-brand ice cream for my dollar, but it’s never as good as Ben & J…

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Welcome David Bell, Industry Solutions Consultant, to the Manufacturing Industry Blog

A very warm welcome to David Bell, Industry Solutions Consultant Architect, to the Manufacturing Industry Blog! David is a Cisco Consulting Solutions Architect, and has a wealth of experience with a  number of industries: he works in a global consultancy role at Cisco working closely with customers to deliver innovative industrial networking solutions. David has extensive experience in Manufacturing, Utilities, Mining and Transportation indu…

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Planes, Trains and Automobiles: Getting Connected

The world of transportation is rapidly changing, which is in turn driving rapid change in the world of manufacturing. Transportation products of all kinds have had connectivity in some form for many years however; the connectivity was confusing, unreliable and often deficient in adequate bandwidth and technology to sustain a continuous stream of interactions between equipment and operation centers.  New means of M2M have emerged out of necessity…

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A Report from DEMO Spring 2012

I was delighted to be invited to serve as a Sage (judge) at this year’s DEMO Spring 2012 Conference.  DEMO, as many of you may know, is a series of conferences sponsored by IDG/VentureBeat that identify tomorrow’s cutting-edge technologies. More than 80 start-up companies brought their new products and services to the DEMO stage to sell the audience of venture capitalists, IT professionals, industry analysts and news media on their ideas….

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Why are you Using Legacy and Proprietary Networks for your Factory Floor?

These days you hear a lot about convergence. Networking, compute, and storage technologies are converging in the data center. Wired and wireless networks are converging in campus networks. These converging technologies are being driven by a desire to make IT infrastructure more flexible and responsive to changing business and employee needs, and to use IT as a competitive advantage to deliver products and services faster to the marketplace. What…

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