I’m thoroughly enjoying the NBA playoffs again this year, in large part because my favorite team is once again in contention for the championship (go Golden State Warriors!). I’ve watched most of their games this season and relish the entertainment the team provides. After many hours of viewership, it’s no surprise that I’ve internalized this […]
Late last year, I compared Cisco’s S3260 Storage Server to Amazon’s S3 service. The results shocked a lot of people and spurred a lot comments on the blog.
Join Cisco employee Corinna D. for some “connected coffee” and a tour of the Munich office.
Avaya’s recent announcements have put a lot of people into the decision process. Making a major business technology purchase isn’t something you can take lightly. To figure out who you trust with your unified communications and customer care, asking a lot of questions will get you the answers you need.
While watching soccer in the United Kingdom (or as the rest of the world calls it, football), I metaphorically started to think of how the modern contact center has become what I refer to as the “digital goalkeeper.” Think of your contact center as your “digital backstop” and your agents as your “digital goalkeepers.”
Everyone these days seems to want to operate like the massive scale data center operators or at least capitalize on the economies of scale they created in their wake. It’s a familiar trickle-down economics idea that sounds great on paper but doesn’t always operationalize well for the rest of the world. In the case of […]
Chemistry bonds players from different backgrounds and experiences together, uniting them in a common goal. More often than not, it makes the team more than the sum of its parts.
This blog post was authored by Veronica Valeros and Lukas Machlica Malicious actors are constantly evolving their techniques in order to evade detection. It is not only the sophistication or the rapid…
Retail’s Big Show, the National Retail Federation (NRF) Show 2017, is coming New York City. More than 30,000 attendees from around the world will come together to learn about the technologies and solutions that are helping to redefine the shopping experience.
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