Comments on: The Customer Experience: The New Gold Rush (Part 2) http://blogs.cisco.com/news/the-customer-experience-the-new-gold-rush-part-2/ Thu, 23 May 2013 21:17:49 +0000 hourly 1 By: Rick Hutley http://blogs.cisco.com/news/the-customer-experience-the-new-gold-rush-part-2/#comment-617252 Rick Hutley Sun, 29 Jul 2012 14:08:52 +0000 http://blogs.cisco.com/?p=77507#comment-617252 Good point Mike – numbers can be very misleading if you don’t understand what you are looking at.

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]]> By: Mike Woods from Carmel http://blogs.cisco.com/news/the-customer-experience-the-new-gold-rush-part-2/#comment-615904 Mike Woods from Carmel Thu, 26 Jul 2012 14:23:05 +0000 http://blogs.cisco.com/?p=77507#comment-615904 Using social media in this way is not a bad thing, and can be useful. However, caution should be paid to the underlying statistical aspect, namely sample size. Looking at what your friends are saying is a good thing, so long as the sampling of friends is large enough to be statistically meaningful.

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]]> By: Martin http://blogs.cisco.com/news/the-customer-experience-the-new-gold-rush-part-2/#comment-615850 Martin Thu, 26 Jul 2012 09:53:33 +0000 http://blogs.cisco.com/?p=77507#comment-615850 It’s all truth about our world being hyper-connected, and that customers can check opinions in social media easily. But it all starts with the product quality – it has to be superb. In this meaning, nothing has really changed…

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]]> By: Nairateam http://blogs.cisco.com/news/the-customer-experience-the-new-gold-rush-part-2/#comment-615739 Nairateam Thu, 26 Jul 2012 03:31:37 +0000 http://blogs.cisco.com/?p=77507#comment-615739 Great write up

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