When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the impact our customers are seeing.
By Guest Contributor Glenn Schleicher
As we try to fully appreciate how online pain points affect you, stories like this one really stick with us.
The “Overnight Wiring Closet” Remedy
Imagine that you are Cisco partner “Bill,” who shared this method for getting large UCS software images: At the end of his day Bill would leave his laptop in his last customer’s wiring closet, start the download for the image he’d need the next day, hope it wouldn’t be interrupted overnight, and then retrieve the laptop in the morning before traveling to his next customer’s network upgrade.
Surely Cisco can do better than that in distributing software for its product lines. Read More »
Tags: cisco.com, online support, we-are-listening
Over the last 30 years the Internet has transformed multiple times. Most of us take it for granted these days. We expect to watch videos on Netflix, run our meetings over WebEx, talk to our friends across the globe on Skype, and have access whether we’re at work, home, or on the go. But we forget that the Internet wasn’t originally built for this – it’s been barely 20 years since email, the World Wide Web, and always-on network access have become realities. The changes have occurred at a dizzying pace.
In the beginning the only way to handle the work of the Internet – routing and forwarding packets – was by using general-purpose computer chips. This didn’t last long as the explosive growth in network bandwidth drove Cisco and other infrastructure providers to use more customized silicon. Indeed, Cisco’s market success was driven in large part by our ability to offer industry-leading solutions with the best combination of price, performance, and capabilities. This in turn was fueled by Cisco’s use of internally developed network silicon using advanced ASIC development models ahead of competitors who continued to rely on general purpose CPUs or FPGAs to power their products.
Now the Internet is on Read More »
Tags: #SystemForIoE, ASIC, Cisco nPower™ Network Processor, Internet of Everything, IoE, network processor, npower x1, Service Provider
The Internet of Everything is delivering profound changes to the world. By 2017 there will be more than 19 billion networked devices globally – bringing a deluge of data on today’s IT environments. Against this backdrop, we are witnessing a move from the Web Economy of the early 2000s to the App Economy of today, and with this transformation, data center architectures are evolving from the Web 2.0 tiered architectures of the past to the Application-Centric Infrastructure of tomorrow. As the importance of the application grows, so does the need for high performance systems to be optimized to support emerging and business critical workloads.
Cisco is evolving UCS to keep pace with the changes brought about by the Internet of Everything and the App Economy. Today, Cisco is announcing its intent to acquire WHIPTAIL. Based in Whippany, New Jersey, WHIPTAIL builds the highest performing and most scalable solid-state memory systems available today. Scalable from one node to up to 30 nodes, WHIPTAIL systems can deliver over four million IOPS and 360 Terabytes of raw capacity – a truly staggering amount of solid-state performance capable of providing the workload optimization required in the App Economy.
By making this acquisition, Cisco is enhancing the Unified Computing System (UCS) by bringing solid-state memory acceleration into the compute tier as a managed subsystem. WHIPTAIL is a perfect architectural fit for UCS because together the two combine a clustered architecture with fabric-based acceleration – all of which is automatable via the UCS Manager and UCS Director. The end result is to deliver optimized performance on top of UCS for emerging and business critical applications, such as virtualized, Big Data, database, High Performance Computing and transcoding workloads.
Since its introduction in 2009, Cisco UCS has grown to become the leading fabric computing system and the number two x86 blade server platform worldwide. By converging compute onto the fabric through what is widely recognized as a truly innovative server architecture, UCS has been able to capture 73 world record application performance benchmarks and achieve one of the highest growth rates of any product platform in history. And by bringing solid-state performance into the compute tier, WHIPTAIL speeds a natural evolution of the fabric computing domain and drastically improves performance for customers’ current business-critical application environments.
We couldn’t be more excited about the opportunity to continue driving UCS leadership with the addition of WHIPTAIL. Stay tuned for more details in the weeks and months to come. And welcome WHIPTAIL!
Like most industries, security has gone through many different evolutions. Over the past 20 years, the industry has been largely product focused, with customers deploying point products across the network in an effort to “cover” all security gaps. Over time and with the arrival of mobile, social and cloud, customers now recognize that having all the security products in the world is not going to close all the gaps. Today’s customers are looking for fully integrated solutions – a combination of services, products and people.
This is where Cisco delivers. We are elevating our security solutions efforts with the creation of a Services Security Practice, led by security industry veteran Bryan Palma, who comes to Cisco with an extensive background in both services and security. Reporting to Edzard Overbeek, Senior Vice President of Cisco Services, Bryan’s team will build three new service categories for our customers: Consultation; Product Implementation and Support; and Managed Services for enterprises and governments.
Cisco’s integrated security strategy is to defend, discover and remediate the most critical threats. With world-class products, research teams, global intelligence, advanced threat protection – and now services – our customers will benefit from continuous security in more places across the infrastructure.
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Tags: Cisco Services, security
Last week, I presented at the Colorado Innovation Summit in Denver, Colorado where leaders from higher education, industry, start-ups, government, and research labs came together to discuss a wide array of innovation topics such as technology, education, social entrepreneurship and economic development. The need to transform and revitalize communities around the world to make public services and communications anywhere and on any device more accessible was one of the hot topics.
Photo Credit: Blue House Photography
Today, we are experiencing the largest economic and social shifts in history including an aging population – countries like the U.S., Japan and China are going to see its elderly population over 65 years old more than double before the year 2050. As a result, millions of new jobs will need to be created and productivity needs to be significantly increased to absorb the burgeoning working-age population. We are also observing other shifts: economies are shrinking in Europe, Germany and Russia while economies like Nigeria and Saudi Arabia and Egypt are seeing hyper-growth numbers. In both these economic situations, increasing productivity to increase income and overall living standards is vital. These and other trends we call the Internet of Everything (IoE) highly resonated with attendees as they saw that having the ability to anticipate customer needs and how to solve their problems creates a huge opportunity for global companies.
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Tags: Colorado Innovation Summit, innovation, Internet of Everything, IoE