The day after Thanksgiving in the U.S., Linksys offered a special on its Wireless-G Home Router (WRH54G). Because this product is also offered in India, Linksys unintentionally failed to change the tech support number supplied with the product on materials in the box (Quick Install Guide and User Manual). The technical support number is a Toll-Free 1800 number owned by Linksys in India intended for our customers in India. Because of this error, customers who purchased the product in the US have a 1800 technical support number that does not dial into Linksys technical support. Linksys is aware of the incorrect phone number on the materials in the WRH54G box. We are currently finding a solution to this issue and apologize for any inconvenience or embarrassment this has caused to our customers. In the meantime we are instructing customers who require support on this product to call the correct number at: (800) 326-7114.
Cisco has identified the root cause of the service interruption experienced yesterday on Cisco.com and has implemented appropriate changes to help ensure our website continues to serve our customers and partners. Cisco will continue to monitor the situation. We appreciate the patience and understanding of our customers and partners.
Earlier this morning, Cisco.com experienced some issues that impacted access to certain applications on the site. Currently, Cisco.com is accessible and we are in the process of conducting a thorough investigation to determine the cause and full impact. We thank our customers, partners and other site users for their patience.
The fiscal 2007 Cisco Citizenship Report is now live on Cisco.com. This report, the third, chronicles the many ways in which Cisco’s corporate social responsibility (CSR) actions are aligned with our business strategy and support our long-term sustainability. CSR is a core Cisco value. We believe our social investments contribute to our long-term value as a business while also helping to build a stronger, healthier global community. This community, in turn, supports and sustains the markets within which our business can thrive.If this sounds like a commercial, you don’t have to believe me…check out the report for yourself and see all the great stuff our company is doing and supporting. See the full report online here…you can also see our 2005 and 2006 Citizenship Reports.
Communications are always vital. During natural and other disasters, however, they become an absolute necessity. Cisco is in the IP communications business and identified a need for a ready-to-go, plug-in solution for command center communications during emergencies. The outcome: The Network Emergency Response Vehicle (NERV). Basically, a mobile communications vehicle that can act as a command center for your on-the-ground disaster management, as well as a central processing center for all the communications going on for that effort. Through Cisco’s IPICS technology, which allows disparate radio systems to communicate with each other via IP translation, police, who are on one radio system, can talk with fire professionals who are on another radio system, who can talk with the National Guard, who are on another radio system. The NERV also has TelePresence, video surveillance, Wi-Fi, satellite communications, and IP telephony on-board. In this short video, Bob Browning, Senior Manager of Tactical Operations Support at Cisco, gives us a tour of the NERV’s technology and capabilities. This vehicle just returned from the Harris Fire and is exactly why interoperable communications systems are essential to successful disaster response and recovery. Browning answers the following questions:1. What does the Cisco NERV allow emergency response professionals to do during times of disaster?2. What Cisco technology does the NERV contain?3. What does the Cisco NERV system do that others cannot?