Cisco is pleased to be recognized by the Service & Support Professionals Association (SSPA) for its innovative Cisco Smart Call Home service capability which was awarded a 2008 SSPA STAR Award for Best Practices in the category of”Best Embedded Product Support”. See press release here.Beyond helping customers with technology roll-outs, Cisco also helps customers operate their Cisco solutions throughout their lifecycle and this award recognizes the innovative approach we’ve taken with Cisco Smart Call Home. Unique in the networking industry, Smart Call Home offers proactive diagnostics and real-time alerts on Cisco devices that can automatically engage TAC in potential issues and determine resolution steps by the time network administrators are even aware there is a problem. The Smart Call Home service capability is embedded today in the Catalyst 6500, MDS 9000 and 7600 with support for many other Cisco devices over the next 12 months.SSPA is the largest and most influential industry trade group for technology service and support professionals with nearly 200 member companies globally (www.thesspa.com). Smart Call Home is a Cisco service capability available as part of Cisco’s SMARTnet service. Post by Linda Horiuchi, Cisco PR Manager
You may have seen the news that Jayshree Ullal, senior vice president of our Data Center, Switching and Services Group (DSSG) is leaving Cisco to pursue new professional opportunities. With Jayshree’s departure, John McCool will assume leadership of DSSG reporting directly to John Chambers. McCool will also assume Jayshree’s position on Cisco’s Development Council.Jayshree has been at Cisco for 15 years and has made many lasting contributions to the company. She has held numerous senior and strategic roles at Cisco and pioneered Cisco’s entry into many new markets, including Ethernet switching, unified communications, high-end routing, optical, security and data center innovation. Jayshree’s contributions to the networking industry and the respect she garners across the organization ensures that she will always remain part of the extended Cisco family.We wish you the best of luck, Jayshree…you will be missed.Post by Elizabeth McNichols, Director, Corporate Communications
Most of the attention on Cisco yesterday was naturally on our earnings announcement, but it was also a big day for us for another reason: we had the privilege to help open the new Sports Museum of America in New York City. Cisco’s technology is behind many of the interactive features of the new museum and in this video, our VP of Marketing, Alan Cohen explains what visitors can expect to see. Courtesy of my colleague, Chris Barker, we also catch a glimpse of the day’s opening events which featured a dedication by New York Giant’s quarterback, Eli Manning, and a pageant of sports legends including Olympic gold medalist Carl Lewis and tennis legend, Billie Jean King. See if you can recognize your favorite among them….
Anytime, anywhere access to the network is a requirement for efficiency and productivity. Randy Regimbal, Director of Network Services at Mayo Clinic, is maximizing the benefits of using mobile technologies to help contribute to healthcare leadership at the Mayo Clinic as “the first and largest integrated, not-for-profit group practice in the world” which treats over 500,000 people each year. He also offers insight into future applications of mobility within the healthcare industry.
“In the next few years, the most critical way mobility will be used in healthcare is to improve efficiency. It no longer makes sense for a worker to use fixed devices 50 times a day when we see an increasingly mobile workforce.”- Randy Regimbal, Director of Network Services, Mayo Clinic
Adena Health System’s CIO, Marcus Bost, and Cisco’s Rob Sloan discuss how video has dramatically increase care for newborns and how Cisco’s Catalyst switching architecture made this possible. Through Telemedicine, Adena Health System was able decrease the number of children transferred to Nationwide Children’s Hospital, 70 miles away, in half. To lean more, read the case study and to learn more about Adena, visit: www.adena.org.Post by Christine Pratt